Roku keeps disconnecting from Wifi
My Roku (32S321) keeps disconnecting from my wifi as of late, and when it disconnects I try to reconnect but it spits out error code 014.30 and 014.40. I have done everything the support has told me-...
Forum Discussion
Hi Sandy139,
Congrats on your first post in the Roku Community!
We understand that you are facing an issue with the Roku device connecting to your home network and we will work with you to know what went wrong so we can assist you further and fix the issue.
We recommend starting here to troubleshoot Network issues: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Support
We recommend rebooting both your wireless router and your Roku device.
Another suggestion we suggest is to try to connect your device to an alternate network, such as a mobile hotspot
Thanks again for posting and we hope the suggestions above get everything sorted out!
Best regards,
Mary
How does one reboot the roku?
Hi Sandy139,
Thanks for the quick response.
To restart the Roku device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then disconnect it from the power cable and reconnect the device back to power.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
MaryWe have been having the same issue for five days now as the posts above. The tech from Spectrum was just out and replaced the router and modem and all our devices are working and stay connected except for our tv. The last update was on the 11th and we've tried all the steps you've mentioned above and no success. So there seems to be a bug issue with the last update on the 11th since the problems started after that. What do we do now?
FYI - the Spectrum technician spent 4 hours of his time trying to get this fixed for us.
Hi Texaschicken,
Thanks for reaching out to the Roku Community.
Let us help you get connected to the network. When attempting to connect to the network, do you remember getting an error message or code? Could you tell us more about what happened during the process? What troubleshooting steps have you already taken to try to resolve the issue?
And for troubleshooting purposes, have you tried connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect?
Let us know what you find out.
Regards,
Nimfa
