Forum Discussion

Sandy139's avatar
Sandy139
Newbie
3 years ago

I have a similar problem.  I'll be watching something and then 10 minutes later the roku stop working,  telling me there's no connection.  After a few minutes it connects again but it only stays connected for another 10 minutes before repeating the cycle.  Could the roku be old and need replacing? Does that happen?

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Sandy139,

Congrats on your first post in the Roku Community!

We understand that you are facing an issue with the Roku device connecting to your home network and we will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend starting here to troubleshoot Network issues: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Support

We recommend rebooting both your wireless router and your Roku device.

Another suggestion we suggest is to try to connect your device to an alternate network, such as a mobile hotspot

Thanks again for posting and we hope the suggestions above get everything sorted out!


Best regards,
Mary

  • Sandy139's avatar
    Sandy139
    Newbie
    3 years ago

    How does one reboot the roku?

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Sandy139,

      Thanks for the quick response.

      To restart the Roku device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then disconnect it from the power cable and reconnect the device back to power.

      We would recommend trying to see if that resolves your issue. Please keep us posted.


      Best regards,
      Mary

      • Texaschicken's avatar
        Texaschicken
        Newbie
        3 years ago

        We have been having the same issue for five days now as the posts above. The tech from Spectrum was just out and replaced the router and modem and all our devices are working and stay connected except for our tv. The last update was on the 11th and we've tried all the steps you've mentioned above and no success. So there seems to be a bug issue with the last update on the 11th since the problems started after that. What do we do now? 

        FYI - the Spectrum technician spent 4 hours of his time trying to get this fixed for us.