Forum Discussion

skoehn8's avatar
skoehn8
Newbie
4 years ago

Roku keeps disconnecting from wifi

My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
tv & player wifi
Becherjf's avatar
Becherjf
Newbie
3 years ago

Hey did you ever figure this out? I have the exact same issue

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Becherjf

    Thanks for reaching out to the Roku community!

    Can you please provide us with more information regarding the issue you are experiencing? Have you tried restarting your Router? Is there any error message when trying to connect? May we know whether Roku is detecting the network?

    We recommend doing basic troubleshooting steps on that Roku device and checking if these steps would resolve your connectivity issue: 
    How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Regards,

    Karla

    • Jamesjr57's avatar
      Jamesjr57
      Reel Rookie
      3 years ago

      My Roku is doing the same thing everyday I have to reconnect to my wifi a couple of times I was in the middle of a movie and it disconnected a message said lost connection then I have to go through the set up and restart my Roku every time why is this disconnecting I’ve called my cable company and had my wifi checked out and it’s fine so it has to be the Roku how can I fix the problem 

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        Jamesjr57 

        Which Roku device model are you having an issue with. (Settings/System/About).

        Also, what is router model number and who is ISP (internet service provider)?

        ---

        Different models, different ISPs, and different routers may have different issues and remedies.  With a little more info, can hopefully make some sugestions.

    • d00715859's avatar
      d00715859
      Newbie
      3 years ago

      Mine does the same all the time, and I have two Rokus in my house. My internet is excellent. It shows an Error message 014.30. The Roku is just unable to connect to an excellent internet service at least you hard reset from manufacturer. Starting like a brand new device. So frustrated with this

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Greeting d00715859, 

        Thanks for letting us know about the issue you are experiencing with the network connection on your Roku device. 

        Based on the error code you are seeing, it is connectivity issues, have you tried restarting your router and Roku device?

        To restart your router, check the instructions from your Internet Service Provider or router vendor. In some cases, you can simply unplug it and plug it back in. And for your Roku device, we suggest restarting it from the Settings menu.

        • Press the Home button on Roku remote on your Roku remote
        • Scroll and select Settings
        • Select System
        • Select Power. If you do not see a Power submenu, skip to the next step.
        • Select System restart

        You can see more here: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet

        Let us know how it goes. 


        Regards, 
        Nimfa