Forum Discussion

Nooryasmeen022's avatar
Nooryasmeen022
Reel Rookie
4 months ago

Roku Keeps Disconnecting from Wi-Fi After Recent Update

Hi Roku Community, I’ve been using my Roku Streaming Stick+ for over a year without any major issues. However, after a recent software update, my device keeps randomly disconnecting from Wi-Fi. Some...
tv & player wifi
Jodi1969's avatar
Jodi1969
Newbie
22 days ago

I am having this same issue.  Just started today.  Spent 45 minutes on the phone with xfinity - switched to connect to 2.4 GHz.  TV was connected and then as soon as we hung up I again have no connection.  I have the most up to date Xfinity Gateway Modem.  As I mentioned, this did not happen last week.  Just started today.  Any suggestions would be appreciated.

 

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    22 days ago

    Thanks for chiming in! Jodi1969​

    Could you let us know if all your devices were showing no Wi-Fi connection, or was it just your Roku? If it was all devices, try unplugging your router from the wall outlet for about 15 seconds, then plug it back in. This can help restart your connection.

    Let me know how it goes!
    Roku Community Team