Forum Discussion

drhyphy's avatar
drhyphy
Reel Rookie
3 years ago
Solved

Roku Express suddenly cannot find my wifi network

I have had a Roku Express for nearly 2 years and it works great. This afternoon, all of a sudden it lost network connection and now can't find our wifi network; the name just doesn't pop up. All our other devices are working fine.

I have tried all of the following and none worked:
Manually entering it as a private network
Reset the router
Restarted the Roku, both by unplugging and by doing it through the menu
Reset the network settings via advanced settings

I'm at a loss and wondering whether anyone else is having issues

tv & player wifi
  • glennh03's avatar
    glennh03
    3 years ago

    So Roku CS contacted me and this is what they recommended.  I took these steps - let's see if it helps.  My home network was there and I was able to reconnect with no problem.

    ++++++++++++++++++++++

    Hi Glenn,
     
    Thank you for contacting Roku customer support. I understand your message about the network connectivity issue with your Roku device. 
     
    This reported issue might occur when the Roku device is unable to receive adequate network speed. Refreshing the network setup of the Roku device will help in resolving this issue. Please follow the troubleshooting steps below to isolate the issue:
     
    1. Restart the network router
    Disconnect the router from the power and connect it back
     
    2. Restart the Roku Tv: Settings->System->Power->System Restart
     
    3. Reset the Roku Tv network settings
    Navigate through Settings --> System --> Advanced System Settings --> Network Connection Reset
     
    4. Setup Network
    Navigate through Settings -> Network -> Setup Connection -> Wireless Network and look for the network name
     
    5. Update Roku software
    Navigate to Settings-->System-->System Update. Select "Check Now" to manually check for updates.

     

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi glennh03,

    Thanks for the post!

    We're sorry to hear about the network connectivity issue that you have experienced. Rest assured that we're here to do our best to assist you. We recommend visiting this link: https://my.roku.com/hdmi to request an HDMI Extender for free. This will resolve the issue of the Roku Streaming Stick not connecting to your network.

    We hope things will be sorted out soon.

    All the best,
    Kash

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Does it find any networks?  When you say "All our other devices" do you mean other Roku devices or non-Roku devices?

    • drhyphy's avatar
      drhyphy
      Reel Rookie
      3 years ago

      Other networks come up, but not ours that it has been connected to for months. All our other non-Roku devices connect, but not our Roku

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Hi drhyphy 

        Thanks for letting us know about the issue you're experiencing.

        Please be advised that your Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. 

        You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

        Let us know how it goes!


        All the best,
        Kariza

    • glennh03's avatar
      glennh03
      Streaming Star
      3 years ago

      Finds many other networks, just not ours.

      Yes, our other non-Roku devices such as laptops, phones, thermostats, cameras etc.

  • Dbutcher56's avatar
    Dbutcher56
    Reel Rookie
    3 years ago

    Sounds like the same thing we're going through. We have 2 remotes and neither of them work. We have done everything it tells us to for troubleshooting, to no avail.

  • DRMAD's avatar
    DRMAD
    Newbie
    3 years ago

    I have Roku speakers which are an absolute pain. Whenever I can't connect I go to settings and turn the wi-fi speakers off and use the tv speakers. Wi-fi connection is immediate.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi DRMAD,

      Thanks for your first post in the Roku Community!

      We appreciate your feedback and we’re sorry you're having trouble with the Roku wireless speakers. If we understand it correctly, you are facing an issue with connecting your Roku wireless speakers to the Roku host device.

      As a first step, we would recommend taking a look at our Support page for more information regarding How to set up your Roku wireless speakers | Official Roku Support

      If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


      Best regards,
      Mary