Forum Discussion

Cjwms's avatar
Cjwms
Newbie
3 years ago
Solved

Roku Express 4K+ : Remote Draining Batteries Daily

Having this issue also. Batteries draining every 2-3 days. What can I do? 

serial number: X01600N8MJG6

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the added information, StreamingFam.

    We completely understand your input. Please be aware that your concern has already been escalated to our Support team. Kindly keep an eye out on your inbox as they will reach you there.

    Kind regards,
    Carly

29 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Cjwms, 

    Thanks for reaching out to the Roku Community. 

    We're sorry to hear about the battery drain issue on your Roku remote. Have you tried to re-pair your remote and see if it helps? To learn how to do this, follow the steps from our support page at How to fix your Roku voice or simple remote that is not working

    We appreciate your cooperation, let us know if there's any difference after. 


    Regards, 
    Nimfa

    • Emissary35's avatar
      Emissary35
      Roku Guru
      3 years ago

      How many times do people have to create yet more topics on this exact same issue of the batteries being drained too quickly by the remotes before Roku finally does something about it?

      Unpairing and repairing the remote never works, neither does rebooting the Roku or factory resetting it, I've seen all of these 'suggestions' on multiple topics for the Roku remotes going back years!

      Do you guys at Roku have a singular clue how to fix this? Do you even care? Roku is a great product, but the remotes are terribly flawed and need a complete redesign!

      • kaubry88's avatar
        kaubry88
        Newbie
        3 years ago

        Spot on.  This is a total defect issue that Roku is seemingly refusing to correct.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Cjwms,

        Thanks for following up.

        We understand that you are having a battery issue with Roku remote and we're sorry if you are having this experience.

        Please be advised that a member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

        We appreciate your patience for the time being.


        Best regards,
        Mary

  • saturn2's avatar
    saturn2
    Binge Watcher
    3 years ago

    i myself had this problem but i had to take apart my remote and clean it so you might have to do that

    • YKC's avatar
      YKC
      Reel Rookie
      3 years ago

      Thank you for the suggestion saturn2. I know you're trying to be helpful. But Roku is failing here. I don't think I should have to do surgery to my remote to for it to work properly. I've never had to open another remote and clean it for it to work.

      • Piper2022's avatar
        Piper2022
        Reel Rookie
        3 years ago

        I agree YKC. My Roku is only 2 months old and is the second one with the same issue. One was an Ultra purchased in November and the current one with the issue is the streaming 4k+ stick. I have had Rokus for years and none of them have this problem.

        Just to add: these Rokus were used in two different houses on two different tvs so it was not the set up/tv connections that is the issue.