Forum Discussion

Refatb's avatar
Refatb
Newbie
2 years ago
Solved

Roku Element TV loosing wifi.

My 75 inch Element Roku TV intermittently loosing wifi connection. Power cycling the tv doesn’t work. To get wifi back, I go to Settings>Network>Check connection but it looses it again every few ho...
tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Sherfullen,

    A warm welcome from the Roku Community!

    We are glad to help you with the issue you're facing while connecting your Element Roku TV to your wireless network.

    • Is this the first time you set up this Roku TV?
    • Are your other devices able to connect to the network without any issues or latency?
    • Did we recently make any changes to your network or network provider?

    How to fix common network issues

    Review the tips below to fix common network issues for your Roku streaming device.

    • Make sure you are using the right network and password.
    • Check if other devices can connect to the same Wi-Fi network.
    • Restart your Roku device.
    • Restart your router.
    • Test your Wi-Fi signal.

    For more detailed information about fixing Wi-Fi issues, visit our Support page here: How to fix internet errors and issues on your Roku TV/ streaming device

    Please keep us updated on any progress and we will be happy to continue assisting you. We look forward to hearing from you.

    Thanks,
    Arjiemar

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, xelan 

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered regarding your Roku TV having trouble connecting to your network connection. Kindly be advised that we have forwarded the information and your concern to the appropriate Roku team for further review and investigation.

    To assist us in investigating this matter further, please provide the following information (if possible):

    • Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
    • Router/Modem Brand & Model: What brand and specific model of router and modem do you have?
    • Roku Device Details:
      • Model (e.g., Roku Streaming Stick+ 4K)
      • Serial Number
      • Device ID
      • Software OS/Version (You can find this information under Settings > System > About)
    • Tracker ID: When the connection drops, press the Home button 5 times followed by the Back button 5 times quickly. This will generate a Tracker ID. Please provide this number if possible.
    • What troubleshooting steps have you taken so far to try to resolve the issue?

    In the meantime, you can try these troubleshooting steps to see if they resolve the connection issue:

    1. Restart Your Roku Device:

    1. Press the Home button on your Roku remote.
    2. Scroll down and select Settings.
    3. Choose System.
    4. Select Power (if available) followed by System restart.

    2. Restart Your Modem and Router:

    1. Unplug both your modem and router from the power outlet.
    2. Wait for 10 seconds and then plug them back in.
    3. Allow your modem and router to fully restart.
    4. Using another device like a phone or computer, confirm your internet connection is working.
    5. Once everything has restarted, try connecting your Roku device again.

    Our team will be investigating this issue further with the information you provide. We'll be sure to keep you updated on our progress.

    Best wishes,
    Kash

xelan's avatar
xelan
Reel Rookie
2 years ago

It is not a channel issue.   I have two other roku devices and neither is having an issue.  It is now literally everything I turn off the TV and turn it back on.  The system says it's not connected, when I search for wireless it just searches and never finds anything.   As soon as I reset the network is connects fine. Then when I leave and come back it shows as disconnected again.  It sounds like others are having similar issues, so hope a fix can be found.  

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, xelan 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered regarding your Roku TV having trouble connecting to your network connection. Kindly be advised that we have forwarded the information and your concern to the appropriate Roku team for further review and investigation.

To assist us in investigating this matter further, please provide the following information (if possible):

  • Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
  • Router/Modem Brand & Model: What brand and specific model of router and modem do you have?
  • Roku Device Details:
    • Model (e.g., Roku Streaming Stick+ 4K)
    • Serial Number
    • Device ID
    • Software OS/Version (You can find this information under Settings > System > About)
  • Tracker ID: When the connection drops, press the Home button 5 times followed by the Back button 5 times quickly. This will generate a Tracker ID. Please provide this number if possible.
  • What troubleshooting steps have you taken so far to try to resolve the issue?

In the meantime, you can try these troubleshooting steps to see if they resolve the connection issue:

1. Restart Your Roku Device:

  1. Press the Home button on your Roku remote.
  2. Scroll down and select Settings.
  3. Choose System.
  4. Select Power (if available) followed by System restart.

2. Restart Your Modem and Router:

  1. Unplug both your modem and router from the power outlet.
  2. Wait for 10 seconds and then plug them back in.
  3. Allow your modem and router to fully restart.
  4. Using another device like a phone or computer, confirm your internet connection is working.
  5. Once everything has restarted, try connecting your Roku device again.

Our team will be investigating this issue further with the information you provide. We'll be sure to keep you updated on our progress.

Best wishes,
Kash