Forum Discussion

MynKym's avatar
MynKym
Newbie
12 months ago

Roku Element Black screen disconnected from internet

Hope someone can help. I know my Wi-Fi has been hacked, as I have another device (brand new) that was operating by itself on the same network. I unplugged my Element Roku and since I unplugged it, th...
RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

Welcome and thank you for posting here in the Roku Community, MynKym!

We appreciate you informing us about this. We'll help you contact the right support for this.

This seems like a hardware issue, and it would be highly recommended that you directly coordinate this with your TV manufacturer, as Roku only supports its running software operating system. They could help you fix your TV screen.

You may reach them here: Element Support

We hope this will be sorted out soon.

Best regards,
Carly