I agree with this post. I own 10 Roku TV's but am being held hostage on Sunday night to watch a recording on my cable box until I agree to new terms limiting my dispute resolution options. I will never buy another Roku again. They just went from hero to zero. Roku is finished. I will sell short their stock. Very sad!
Brian from New Orleans
Time for me to look into the Amazon fire stick to replace the roku units. The very least Riku could have done was to offer to email the new arbitration to be able to read it more clearly.
I got an email from ROKU on 2/23/24 about the changes:
We wanted to let you know that we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated dispute resolution terms. By continuing to use our products or services, you are agreeing to these updated terms. |
Thank you for making Roku part of your entertainment experience. |
The Roku Team |
|
The change is really not much of a change, The stuff about arbitration and class action has always been there. Terms are here. Link was included in the email:
The RDRT actually has changed substantially (becoming more elaborate) over time. The main addition in the current iteration was allowance for Mass Arbitrations procedures. Group arbitrations were explicitly precluded in earlier iterations. I believe 'governing law' changed from California to Delaware. The opt-out clause removed the request to provide Device SNs (possibly due to software like the Roku Mobile App not using serial numbers).
Note: In general, arbitration is notoriously unfavorable to non-corporate parties since arbitration firms know who pays the bills. So, opting-out if offered is worthwhile.
Regardless, Roku really stuck their fingers in a hornet's nest here and are going to get stung!
Nope, not going to do it. My Ultras will be disconnected this week and put in storage. I'll also no longer recommend Roku products in person or online. This is a bad move, and I refuse to be held hostage from using a product I PAID FOR for these types of changes.
