On February 24th, Roku introduced new dispute resolution terms, allowing consumers a 30-day opt-out period. Despite my attempt to opt-out by contacting their general counsel, Roku continues to block my usage until I select “AGREE.” I firmly assert that my refusal to agree to these terms should not lead to the deprivation of basic functionalities on a device I've owned for years
Per Roku’s Terms and Conditions, they reserve the right to amend terms with notification. However, the inability to access TV settings to remove my Roku account forces consumers into a corner, compelling them to select “AGREE” to proceed. This limits consumer choice and undermines fair dispute resolution.
As a consumer advocate, I advocate for transparent and equitable dispute resolution processes that prioritize consumer rights. The current terms lack adequate safeguards for consumers, demonstrating a bias towards the company's interests. It's crucial to address this issue promptly to restore consumer trust and uphold accountability.
Otherwise, a refund should be issued immediately for the 4 Roku TVs I own that I cannot use.
NOT SURE IF IT WAS MY TELEVISION UPDATING, OR GOOGLE OR ROKU, BUT YOU CAN FILE A COMPLAINT WITH THE FTC!!! I JUST DID THAT BECAUSE THE POPUP DID NOT GIVE ME AN OPT OUT CHOICE! IF WE ALL DO IT, THEY WILL BE FORCED TO REMOVE IT OR REFUND OUR MONEY. IF THEY DO NOT, THE SECOND STEP WOULD BE A VERY LARGE CLASS ACTION SUIT! AFTER THAT, THERE IS THE BUD LIGHT TREATMENT! 😉
NO COMPANY HAS THE RIGHT TO DESTROY THE FUNCTIONALITY OF THE PRODUCT YOU BOUGHT! NOR SHOULD YOU HAVE TO AGREE WITH TOUs TO BE ABLE TO USE THE PRODUCT! YOU SHOULD ALWAYS BE ABLE TO OPT OUT!
UPDATE: I do not know what kind of television everyone else has or what you might have been watching when this happened, however, the following is how I finally removed it. Maybe it will work for you also.
I just happened to be watching a GOOGLE YouTube video when it happened to me.
After searching for solutions, I tried to reset the television and even factory reset it by the button in the back. However it did not remove the popup. Finally, I started pushing buttons on the remote (don't push the star...unless you just like long draw out TOUs, lol)
FINALLY, when I pushed the back ARROW BUTTON a couple times, it went back to the programming.
Worth a try.
I too can’t get my TV to move from this screen. I do not want to chose “Agree” but have to way not to. This is very disappointing as I can’t watch any programming. Roku please let my TV go!
Yes this is Bad Business
This is pretty much telling us to agree with these new Dispute Resolution terms, or WE CAN NO LONGER USE THEIR SERVICES.
A SVC THAT WE ALREADY PAID FOR
WHILE THEY SEEM 2B TRADING TO FIX AN ISSUE, THEY’VE MANAGED TO ACQUIRE A MUCH BIGGER PROBLEM.
ULTIMATELY WE AS A PPL SHLD HAVE THE RIGHT TO AGREE OR NOT AGREE ( OPT OUT ) & THAT’S NOT AN OPTION
IT’S EITHER AGREE WITH ROKU OR BE WITHOUT TELEVISION
Mine is not a television problem its my plug in cameras that i bought. You are holding my property hostage
Do you recall what the other buttons were, that you pressed before the back arrow (the couple times)??
Cuz just the back arrow, alone, isn't doing anything🙁.
Any help would be appreciated..
Also, are you sure it's not related to your FTC filing? And perhaps it just coincidentally occurred at the same time??
Hopefully you'll get a chance to respond soon. Thanks for your post and advice, greatly appreciated!
Respectfully,
Trish
I previously read that hitting the home button would escape it. So, I mashed that button a bunch of times first...with no apparent result.
Then, I RAPIDLY and repeatedly hit the back button. I'm not certain of the exact count at which it finally responded. I noticed it at around around 10 times. At that point, it seemed confused. It asked me if I wanted to report some sort of random bug/issue. This is when I was able to escape by declining to report the issue.
Not sure if it matters, mine is a TCL TV with the built-in Roku.
I have a second TCL TV that hasn't received the "ransom" demand yet. If/when it does, I'll try reproducing the behavior in a more controlled fashion. If I'm successful, I'll respond with more details.
I so love your comment. I would've done the same thing (I do this w/my cell ph all the time)
The **bleep** greedy monsters have gotten control of simething that should be enjoyable and free of a bunch of stinking legal hoopla! ALL tv viewing has become SO assanine just to watch a stinking TV for entertainment which for some of us is the only form of entertainment because we're poor, strapped for money. Then you have to have 50 million emails, usernames, passwords (🤯🤯🤯) that I'm surprised we can even turn our tvs on 🤣. I now keep a notebook w/all of the info bc otherwise I'll go more insane than I already am .... lololol
-After My Own Heart
I was able to use my Ultra just fine after pressing Home several times to clear the message. Yes, the message will return, but it has NOT blocked using the Roku. I watched something for an hour on Disney+ without a problem.
I think this was a poor way for Roku to push this out to the users. But as others have already stated, the agreement Roku is presenting does not really differ from what any other provider has. I believe Roku should have presented this via email, not directly on the screen of the device. My guess is some law-yer determined this was the best way, which we can all agree is not the case.
We unplugged ours for about an hour and it disconnected from the internet. No popup. We mostly use the TV for video games and we cast to the TV using a different device.
My sharp Roku tv did this last Thursday now it won’t do anything but flash sharp/Roku tv wtf!!!
is there anyway to bypass this tried all the reset methods on Roku community nothing worked?
