The people that get us into these problems are the ones that will click AGREE without bothering to understand the consequences. The rest should band together and refuse to agree and see if that gets rid of this unfair to consumers baloney. It's really time consumers stopped clicking agree on everything. There are lots of alternatives these days, even open source.
The reality is, there are only three pages of people complaining and that's not going to change a thing. If someone really wants to help solve something like this, you need a coordinated social media effort that reaches out to Roku owners. Doing anything on the Roku site itself is futile.
I agree that it's bull**bleep**, and it's likely unenforceable. But I read the agreement. I can't think of any situation where I would have cause to sue Roku; I paid $30 for my Roku device years ago, so what would the damages be? Binding arbitration instead of a real court would make no difference. I clicked the "Agree" button, but it was under duress because it was a sleazy tactic.
Trivial? Because I got the message my first thought was, "what are you A holes about to do that would cause people to want to sue you"? It's about principle. It's about constantly being bullied and coerced by mega companies, our Governments, our jobs. I AM OVER ALL OF IT! You can say this but not that or else, Take the jab, or else, pay this, or else. I will no longer comply and bow to bullies. Everyone needs to grow a pair.
Roku recently added a 'click-thru' menu on their devices. By 'accepting' this GARBAGE you are surrendering your RIGHTS to a class action settlement with Roku.
You have 30-days to tell Roku NO even if you have 'accepted' the new agreement. Follow the instructions here:
L. 30-Day Right to Opt Out. You have the right to opt out of arbitration by sending written notice of your decision to opt out to the following address by mail: General Counsel, Roku Inc., 1701 Junction Court, Suite 100, San Jose, CA 95112 within 30 days of you first becoming subject to these Dispute Resolution Terms. Such notice must include the name of each person opting out and contact information for each such person, the specific product models, software, or services used that are at issue, the email address that you used to set up your Roku account (if you have one), and, if applicable, a copy of your purchase receipt. For clarity, opt-out notices submitted via any method other than mail (including email) will not be effective. If you send timely written notice containing the required information in accordance with this Section 1(L), then neither party will be required to arbitrate the Claims between them.
This smacks of what 23andMe tried to pull back in the fall; I wouldn't be surprised if we hear in a few weeks there was a data breach at Roku. 😡
What damages could you have?
Let's say your device overheats and starts a fire.
Let's say someone at Roku makes a mistake and switches porn onto the Disney channel while your four year old is watching.
Let's say Roku is hacked and your user information is spread far and wide? Damages? Oh yea..you can have damages.
My question is, what is ROKU planning to do that they don't want sued for? Is there something they have already done that has not come light just yet and the know will eventually come out?
I took out my RUKO stick, smashed with it a hammer and mailing it to the opt out address. I suggest everyone else do the same. Send a message
Funny thing about Roku's hatred for the law: you can't even type the word "att@@rney" on this "community" forum. What a pathetic, disgusting company!
Folks the ROKU TOS agreement is pretty much standard. for example here's netflix's TOS:
https://help.netflix.com/legal/termsofuse
HULU's
https://www.hulu.com/subscriber_agreement
All pretty much the same. Just about any service you use these days will have very similar TOS. I'm not saying this is right. It's just the way it is.
Roku is expecting ALL its existing customers to surrender their rights to class action and court trials.
Why would anyone agree to this for the cost of a letter telling Roku Nooooooo?
How about if they brick your device because you don't agree to some new policy that they unexpectedly force on you on a whim over a random weekend? I'd sure as **bleep** join a class action over that, considering I've spent a decent amount of money on two soundbars, their subwoofer, and remote speakers.
SoCalChris wrote:How about if they brick your device because you don't agree to some new policy that they unexpectedly force on you on a whim over a random weekend?
Your device isn't "bricked". They have made it a pain to use, and I can't get to the settings menu without the message appearing again. But pressing the Home button (not the Back button) numerous times will clear the message, and then you can get to any of your installed channels. The message will reappear when you return to the home screen, but you can again clear it and continue using it. Yes, it's a pain in the rear and they really shouldn't have done that. Hopefully someone will wise up at Roku and rescind this stupidity.
>Your device isn't "bricked". They have made it a pain to use, and I can't get to the settings menu without the >message appearing again. But pressing the Home button (not the Back button) numerous times will clear the >message, and then you can get to any of your installed channels. The message will reappear when you return >to the home screen, but you can again clear it and continue using it. Yes, it's a pain in the rear and they really >shouldn't have done that. Hopefully someone will wise up at Roku and rescind this stupidity.
This does not work on my TV.
