Attempted to access ROKU Support team twice. First wait was 24 minutes and then I got disconnected, second disconnect came a couple minutes in.
In my opinion; ROKU arbitrarily installed “new software” that completely violates the terms of purchase I previously agreed to, and unless I now agree to a “new deal” the “old deal” we all ( ROKU, TCL, and I) agreed to is no loner honored.
Don't worry, support was useless anyway. After an hour, all they could say was the back end team was working on it. I suggest they get off their collective back ends and fix the problem. This awful implementation of the Dispute Resolution changes should be illegal.
