I got it too. My question is, "No access until they receive your opt out notice in the mail?" How long will that take? I will sue them for cutting of access to apps I pay for. I will be paying for apps I cannot use.
Personally, I am going going smash my ROKU stick to pieces and mail that to their opt out address and find another product to use.
Until they did this, I never thought about sue ing Roku. I own several Rokus including 3 Roku TVs. I'll never buy another one.
After one hour on the chat, there is nothing they can do. Their backend team is working on it.
I agree 100%! To disable my TV and make me pay a fee to speak to customer service is ridiculous! I found a sight that said to reset the tv. There is a reset button on the back. My husband hit the source button and the message went away and TV is now working. Will never buy another Roku device! If there is a class action, I'M IN!!! Hours of unnecessary frustration!!
It looks like my TV won’t let me proceed unless I click to agree on the updated terms. But I don’t want to agree when I have to waive the right to a class action. 🤷♀️
If there is a class action, I'm in!!
And what happens if we all say no?! $60 for two tv's down the drain...
I was able to use the Roku remote app on my phone to bypass the agree screen blocking access to programming, then it allowed my actual remote to work as normal.
I was able to spam Back>Home on the physical remote to bypass it.
I'd also like to welcome others to intentionally and loudly claim (as it was) under duress. This is very wrong.
Retroactive contracts are illegal. As other users have stated, who on earth has a receipt readily available for a TV they bought YEARS ago?
As luck would have it, I digitized all my records years ago and anything with a warranty or large price tag gets scanned in and kept for at least 7 years, so I can probably find this, but it doesn't negate my point. What about people who received the TV as a gift? I guess they're SOL unless the person who gifted it to them kept it (doubtful). What if the TV was bought second hand? What if the TV is located in a large establishment or hotel? Gonna find that receipt out of the 3000 TVs you bought?
Roku's actions are completely unreasonable.
