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Friedcrabb's avatar
Friedcrabb
Binge Watcher
5 months ago
Solved

Roku device Turns Off At Startup

 

This issue started about a month or so ago, I’m guessing. It’s happening on all 3 of our Roku stick operated TVs. None are Roku TVs.
 
I have an iPhone, so did a video from one of the TVs but have to download the Google Drive app and figure out how to send the video through that I guess. Basically it just shows the TV briefly powering on and then turning off.
 
So I looked up info on 2 of the 3 TVs so far, the kitchen and the office. Haven’t done the bedroom yet. One thing I’ve noticed is it always seems to happen the first time we turn it on in the morning, we then have to turn it on again 2 or 3 times, before it works. After that, later in the day, it will often turn on the first time.
 
Kitchen:
Roku Streaming Stick Model 3810X
Serial# YH00FV032116
Device ID: C1396F032116
Software Version 14.5.4
Build 5944-50
 
Office:
Roku Streaming Stick 3810X
Serial # YH00GS204245
Device ID: 21504G204245
Software Version 14.5.4
Build 5844-50
GC Version 13.10.10
Issue ID: 45-169-519
 
But per your instructions, I’m not sure what Tracker ID is.
 

 

tv & player support
  • RokuMaryEF's avatar
    RokuMaryEF
    22 days ago

    Hey everyone,

    Heads up: Sticks don’t turn off — they stay on.

    If yours is restarting every time, can you confirm if you're powering it through the TV’s USB port? If so, try plugging it into a wall outlet using a power brick instead.

    Some TVs cut power to the USB when they’re off, which means the stick shuts down and has to restart every time you turn the TV back on fully.

    Let us know if switching the power source helps!

    Note: For better visibility and reference, we’ll mark this post as solved.

    Thanks,
    Mary
    Roku Community Team

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, Friedcrabb PaoloPastore 

    Thanks for reporting this to us!

    Our team is taking a closer look and will investigate the issue further. In the meantime, we’d like to get a bit more info to help us understand what’s going on.

    Could you please let us know:

    • When does the turning off happen? Is it on the Home screen or while the Roku logo is still bouncing?
    • Does the TV turn off right after powering on, or only when you're streaming or opening an app?
    • How is the device powered? Is your Roku Streaming Stick plugged directly into the TV or a wall outlet?

    Thanks again for reaching out—we’re here to help!

    Roku Community Team

    • PaoloPastore's avatar
      PaoloPastore
      Channel Surfer
      5 months ago

      This issue was mentioned in another thread but has since been closed.  The TV typically turns off after reaching the Roku menu/directory.  Power is supplied from the TV USB ports.  We have had these devices for several years but have never experienced this before.  It appears to have started after the recent Roku software updates last week.  It was mentioned in the other thread that covering the remote preventing the IR signal from the TV after pressing the power button blocks the remote from turning the TV off.  This does work, therefore, the command to turn off the TV appears to be coming from the remote.

      • LivingInOhio's avatar
        LivingInOhio
        Binge Watcher
        31 days ago

        I have noticed the same with my Samsung tv and Roku Streaming Stick when using the Roku remote. 

    • Friedcrabb's avatar
      Friedcrabb
      Binge Watcher
      5 months ago

      It happens as soon as we turn on the TV. It's usually right after the TV turns on before the Roku logo or Home Screen even appears. Sometimes I have to turn on the TV three times before it will stay on and continue to the Roku logo and Home Screen. So yes, right after TV powers on. The TV is plugged into the wall, the Roku stick is plugged into the TV. And again, this happens on all 3 TVs.

      • MandoMTL's avatar
        MandoMTL
        Reel Rookie
        5 months ago

        I’m having the same issue since the last update a couple of days ago. Also using a Roku stick with a Samsung TV.

  • PaoloPastore's avatar
    PaoloPastore
    Channel Surfer
    5 months ago

    This is not happening on my Roku TV.  It is happening on the TVs that use the Roku stick.  It seems to have started after the latest recent software upgrade.  The TV can be started and gains access to the Roku when using the remote that came with the TV so the problem must be with the Roku software.  Please troubleshoot the latest software upgrade or revert back to the previous version.

    • Friedcrabb's avatar
      Friedcrabb
      Binge Watcher
      5 months ago

      I’ve seen a number of others with the same problem. This is happening on ALL 3 of my TVs using a Roku remote, which is very suspicious for a Roku problem. I’ve tried all the troubleshooting tips offered here but it is still happening. Very frustrated.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        5 months ago

        Hey Friedcrabb,

        We appreciate the troubleshooting steps you have taken so far, and we are glad to investigate further the problem you had with the TV turning on after it was off.

        1. Do you see a stuck button on your Roku remote?
        2. Are your Roku devices near each other?
        3. Could you elaborate more about the troubleshooting steps you have taken so far?

        We'll wait for your response.

        Roku Community Team