Thanks for following up.
If you cannot play titles from any streaming channel, check the status of the network connection by going to Settings > Network > About. The Status will either say “Connected”, or you will see a message that your Roku device is not connected to the internet.
After confirming your Roku device is connected, select Check connection to perform a test of your network and internet connection. For help understanding the results and how they can help troubleshoot playback issues, review the detailed article about the connection check.
If the playback issue continues, restart your router and your Roku device. For troubleshooting purposes, you can also try connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if it helps.
Let us know how it goes.
Regards,
Nimfa
I have done those steps. It has something to do with the Roku app. When it gets stuck at 99%, it affects other apps from streaming (even not displaying ads).
At this point, I hope that the Roku app is fixed and updated as I have exhausted troubleshooting steps. Doing what you recommended works but then I cannot use Roku app.
Recent Roku software updates has fixed the issue. Please close this thread.
Thanks for keeping us posted.
It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and time in this matter. Please do not hesitate to reach out to us if there is any further assistance we may provide for you.
Regards,
Nimfa
