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shokjak's avatar
shokjak
Channel Surfer
3 years ago

Roku App stops at 99% on Roku TV, affects other apps from streaming

I own TCL TV with Roku with latest software update.  I noticed a problem where if I attempt to use the Roku app to watch a movie, it stops at 99% and gets stuck.  I then attempt to watch something on another app and that app too cannot stream.  On Netflix, I get an error indicating that it is a problem with the device. 

I cleared cache, restarted my cable modem and reinstalled Roku app with no success.  The only thing that kind of works is doing a system reset.  When I do that, I can see shows on other apps, but if I attempt to use Roku app, the same thing occurs, 99% and the other apps cannot stream.

Anyone experienced this and have any solutions short of total system reboot?

Thanks!

8 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi shokjak, 

    Welcome to the Roku Community. 

    Hope you are doing well. We're here to help. To clarify, you are trying to stream The Roku Channel on your Roku device. Is that correct?

    Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

    Does this clear the issue you are seeing?


    Regards, 
    Nimfa

    • shokjak's avatar
      shokjak
      Channel Surfer
      3 years ago

      Ok looks like uninstalling, system restart and reinstalling might have done it!  I will repost if the problem re-occurs.  

      Thank you!

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        shokjak 

        Awesome! We're glad to hear that resolve the issue you are seeing. We express our gratitude for your effort in doing the recommended steps. Please do not hesitate to reach out to us if you still see the problem occur or if there is any further assistance we may provide for you.


        Regards, 
        Nimfa