Forum Discussion

TotalBrian's avatar
TotalBrian
Newbie
4 months ago
Solved

Roku app not working

As of June 6th, I opened up my Roku app, it made me agree to new terms of service. After that it refuses to function other than loading up the home screen on the app. It does not work as a remote it doesn't work in any other way shape or form. I have a Samsung Galaxy s 22 ultra on the AT&t network. Is anyone else having this issue? And if so, did you fix it, and if so, how?

mobile app
roku made tv
  • RokuElizer-A's avatar
    RokuElizer-A
    4 months ago

    Welcome TotalBrian​

    Thanks for reaching out! It seems your Roku app keeps loading, and you can't use it as a remote. We're here to help.

    Please give these steps a try.

    1. Make sure your Roku and mobile devices are connected to the same network.
    2. Try signing out and then signing back into the Roku mobile app.
    3. Update the Roku app to the latest version. For more information, please visit this link.

    Hope this helps!

    Roku Community Team

5 Replies

  • MedHatter's avatar
    MedHatter
    Newbie
    3 months ago

    Same issue: current Roku app version from Apple App Store will shows a Roku splash screen for a few seconds and then crashes on my iPad, which is running iPad OS 17.7.8. Current version of the app works fine on my iPhone, so the problem is iPad specific.

    • TheOtherJim1's avatar
      TheOtherJim1
      Newbie
      3 months ago

      Same issue. Deleted and reinstalled the Roku app, rebooted my iPad, even rebooted the Roku device. All software is up to date. Everything is signed on to the same network.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Hi, MedHatter​

      Thanks for reaching out about your Roku mobile app issue, which keeps crashing on your iPad.

      Have you tried uninstalling and reinstalling the app? We also recommend restarting your iPad and checking its network connection.

      For more tips, visit here.

      Thanks,
      Roku Community Team

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      3 months ago

      Welcome, TheOtherJim1

      Thanks for sharing the troubleshooting steps you've tried regarding the issue with the Roku mobile app. We'd like to take a closer look at it. Please let us know the following.

      • Roku mobile app version.
      • Can you connect the Roku app to any of your Roku devices?
      • A photo or video would be more helpful.

      We'll wait for your response!

      Roku Community Team

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    4 months ago

    Welcome TotalBrian​

    Thanks for reaching out! It seems your Roku app keeps loading, and you can't use it as a remote. We're here to help.

    Please give these steps a try.

    1. Make sure your Roku and mobile devices are connected to the same network.
    2. Try signing out and then signing back into the Roku mobile app.
    3. Update the Roku app to the latest version. For more information, please visit this link.

    Hope this helps!

    Roku Community Team