Forum Discussion

Jiya's avatar
Jiya
Newbie
2 years ago
Solved

Roku App not accepting pw

Why Roku App keep saying pw or ID is wrong since recent update?
  • farrier's avatar
    2 years ago

    Hi Jiya,

     

    I'm sure you have tried the following steps but just in case you haven't, I am chiming in to hopefully help resolve your issue.

     

    Try going to my.roku.com/password/reset, and then enter your email and click Submit. 

    Roku will send an email with a password reset link.

    Open the link and enter your new password.

    As a sort of test, sign in to my.roku.com with your new password and you should be in.

     

    This would presumably fix the issue if that was the problem, so I hope any of this helps in any measure.

    Another one could be that possibly your password isn't meeting the Roku password requirements?

     

    Let me know and I will try to help as much as I can.