Forum Discussion

manc's avatar
manc
Binge Watcher
3 years ago

Roku Android app causing excessive battery drain

Hi, Recently I have noticed that my Samsung Galaxy S10+ (One UI 4.1 - Android v12) is draining its battery when using the Roku app (v9.3.0.1909385) with private listening, I have done various things...
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W8877's avatar
W8877
Reel Rookie
3 years ago

Hi Kash,

I am using the current version, currently that's:

Roku Android version: 9.5.1.2109001

Phone: Google Pixel 7

OS: Android 13 (security update 5 July 2023)

 

But this has been happening for quite a while. I don't use the app at all and it still drains 10%+ battery.
I tried deleting completely and reinstalling but that didn't help. 

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
3 years ago

Hi W8877 DTM54,

Welcome, and thanks for posting to the Roku Community!

We understand you are having problems with the Roku Mobile app draining your phone's battery. We're happy to help. Please go to Settings, Battery, and Data Usage to see which apps use the most data. Tap on the Roku mobile app or any app you'd like to restrict and disable background data. You can also turn on the battery-saver mode manually on your phone.

Let us know if it works.

All the best,

Eunice

  • DTM54's avatar
    DTM54
    Binge Watcher
    3 years ago

    RokuEuniceL,

    Please read the posts before replying. Had you done so, you would know that this has nothing to do with data use, it's about battery drain. You would also know that using battery saver doesn't help because it causes the private listening feature to mute every few minutes.

    Is Roku going to actually address the problem with their app or just keep deflecting the question until we give up?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi DTM54 W8877,

    Thanks for keeping us posted!

    We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Brand, model, and current OS that the mobile device is running.
    • Version of the Roku mobile app that your mobile device is using
    • Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John

  • DTM54's avatar
    DTM54
    Binge Watcher
    3 years ago

    Roku Device: 3820X Streaming Stick 4K

    Device ID: S08Y423H2V7U

    Software version: 12.0.0 build 4184-CU

    Phone: Samsung Galaxy S10e

    Phone O/S: Android 12

    Roku app version: 9.5.1.2109001

    Steps to reproduce:

    1. Open the app and connect to the Roku device.
    2. Enable private listening.
    3. When finished watching the program, you can close the app (or not), but don't force stop it. (Force stopping it is the only thing that prevents the battery drain.)
    4. App will massively drain the battery.

    Some additional info:

    • Uninstall/reinstall does not help.
    • Clearing cache does not help.
    • Clearing data does not help.
    • Limiting background battery use to any extent causes the audio to mute every few minutes, so this is not a feasible procedure. Let me be clear: you must allow completely unrestricted background battery use or the private listening feature becomes useless.
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi DTM54,

    Thanks for keeping us posted!

    Please be aware that we have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

    We appreciate your patience and understanding in the meantime.

    Best regards,

    John