I have a similar issue.
My remote had been working but beginning today it would no longer control the volume.
I tried going through the setup process again but it did not work.
I then reset the streaming stick to the factory settings.
Now when I try to configure stick I get the "Let's get started" screen and the pair remote pop up screen appears shortly there after.
I push the pair button and the light will blink for a short time and then go solid for a few seconds, but the pair remote pop up never goes away.
BTW: I changed the batteries in the remote before I started this process.
Hi KCTexas,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you are seeing with your Roku device and we appreciate the troubleshooting steps you've done so far.
We want to perform a few steps to make sure we are providing the best service. Could you please perform the power cycle by unplugging your TV for about 2 minutes? This includes unplugging the HDMI cables from the TV, and the power supply. Then please remove the batteries from the remote. Plug it all back in and place the batteries in the remote once you see the ROKU letters bouncing if that resolves the issue.
Please try doing this in order and see if it helps with what you're experiencing.
Best regards,
Mary
Mary, Thank you for your reply. I previously had tried all these things. I also tried the streaming stick on a different TV. I came to the conclusion that either the remote was defective or the stick had a problem with its pairing software. I am currently in the process of getting a RMA since the stick is only 4 months old.
Thanks for following up.
We appreciate your effort in doing all the steps trying to resolve the issue with your Roku remote. We can see that you are already working on the request with one of our Support team. They will provide you with further details and we recommend continuing to work with them.
Please let us know if there is anything else we can assist you with.
Regards,
Nimfa
