Good Morning and thanks for taking the time to respond! Unfortunately resetting the stick didn't work and I'm still not receiving a signal. What would you suggest now? Also, does a diagnostic troubleshooting guide exist that you can direct me to? Thanks again!
This is what Roku has:
I forgot to ask, are you using the TV's USB port to power the stick? If so, try the supplied power adapter.
The light is about the only visual indicator that the stick is doing something. I'm not exactly sure how it behaves on a brand new device, but the blinking light is often an indication that it's not connected to Wi-Fi. I don't believe you'd get that behavior on a new device since it's obviously not connected until you complete the setup process. This leads me to believe that it's possible that the stick was set up by someone else and then returned, but that's just a theory without much to back it up. That's why I suggested the 30 second reset which performs a factory reset. Generally, if that doesn't fix it then there's not much left to try.
Without another TV to try it on, it may be best to just return it.
