Forum Discussion

Resi4u's avatar
Resi4u
Newbie
5 years ago

Roku “not connected”, remote not working

My roku was disconnected on accident. When I reconnected it the battery wasn’t working. I tried to re-pair it but the green light keeps flashing and no pairing is happening. The roku screen itself sa...
remotes
alankimhowe's avatar
alankimhowe
Newbie
5 years ago

Hello!

I've run into this same issue today:  Roku will not connect to WiFi (even though other devices connect successfully) and the Roku remote will work for a couple of clicks and then cease to function.

I've tried a hard reset of the Roku Stick, have taken batteries out of the remote and re-paired (with fresh batteries), rebooted my WiFi...

I even tried the unplug and re-plug found here:
https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-not-connecting-to-Internet-or-Remote/td-p/594724

But no remedies have worked.

RokuDanny-R :  are you able to assist?  Thank you!

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

alankimhowe

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • Czestnut's avatar
    Czestnut
    Newbie
    5 years ago

    Hi,
    I received a new Roku® Streaming Stick™️+ as a gift (in/from Canada), replacing my current Roku 2 (US model) I have been enjoying for years, but now have a better TV and my old Roku had limited content since it was from the US and got in for Xmas at my brother's in North Carolina.

    I've been having this same problem discussed in this thread with my new Streaming Stick+.  Right out of the box, my remote if flashing green but isn't pairing.  I reset the stick, I reset the remote, tried from a youtube video to hold the home, back and reset button for a while, adding new batteries.  My old Roku 2 is unplugged so there's no interference.  It doesn't go further than the "pair the remote screen" that overlays the language selection.  I reset and hold the remote within inches of the stick and that didn't help either.  Kindly help my remote pair so I could continue please.  Thanks!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Czestnut

      Thanks for the post.

      I have responded to your PM and will continue to assist you from there.


      Thanks,
      Danny

      • emmasalsa's avatar
        emmasalsa
        Newbie
        5 years ago

        i am having the same problem.  I have 3 roku and this one I bought in January.  Worked fine until last week and so i moved it to another tv and tried all the suggestions above.  The remote now does not work, on the tv screen it says not connected.  On my Roku account it was showing up but I can not select it or link to it.  I tried using my phone as the remote but this roku will not show up as a possible choice.  Very frustrated as this is only a couple months old and I splurged and bought the voice activated one that never really worked.

  • Sarah_smiles's avatar
    Sarah_smiles
    Newbie
    5 years ago

    hello! 

    i am also experiencing this same problem on both of my Roku devices. the screen displays the “not connected” message and my remote is stuck in an endless loop of trying to pair. i have tried all of the “fixes” -taking batteries out and unplugging the devices, restarting my router, etc.- but nothing seems to work. please help! RokuDanny-R 

     

    thank you! 
    ~ sarah 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      5 years ago

      Hi Sarah_smiles,

      Welcome to the Roku Community!

      Thanks for letting us know all that you've done.

      A few questions here to better understand what you're experiencing:

      1. What Roku model device are you using?
      2. Have you tried to reset the remote by pressing the home button, arrow down button, and pairing button altogether for 6 seconds then release? After doing the reset, remove the batteries from the remote. While the batteries are out, press and hold the OK button for 5 seconds to drain the remaining power from the remote. Then reboot your Roku unit. Reinsert the batteries back and press and hold the black/pairing button for 5 seconds. Check if you got the light on the remote and observe if the remote will pair back.
      3. What network frequency is your router using?

      We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues with my Roku® voice remote? | Official Roku Support 

      If you are still having any issues with your remote not pairing, please provide the serial number of your Roku device so we can assist further.

      Regards,
      Mary

      • Avijankas's avatar
        Avijankas
        Reel Rookie
        5 years ago

        Same issue. 

        Just moved apartments. Same wifi information. All other devices work on Network. Remote will not work or pair with Roku Stick. Roku will not connect to network. Have no idea what else to try.

  • Stmbtmama's avatar
    Stmbtmama
    Newbie
    5 years ago

    I’m having the same issue as the 2 previous ppl you requested to PM you (Roku Not Connected, remote not pairing). I would’ve PMd you but I don’t see how to do that.

    • 3934437's avatar
      3934437
      Newbie
      4 years ago

      I am having the same issue. I have tried everything mentioned in the thread with no success. Please help!!!

      • DanaLouise's avatar
        DanaLouise
        Reel Rookie
        4 years ago

        I ended up getting a new roku stick. Mine was six years old. The remote that came with the new one doesn’t work for me. I use the roku app on my phone. Easier to search too using keyboard. Hope you get yours figured out.