Forum Discussion

Resi4u's avatar
Resi4u
Newbie
5 years ago

Roku “not connected”, remote not working

My roku was disconnected on accident. When I reconnected it the battery wasn’t working. I tried to re-pair it but the green light keeps flashing and no pairing is happening. The roku screen itself sa...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Resi4u 

Thanks for the posts.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • cassie2's avatar
    cassie2
    Newbie
    5 years ago

    I have a Roku 4 i am nor able to connnec to any remote   

    I brought it to another TV where another SECOND Roku is currently working and switched them out    This one that works is a different  modelI was able to connect  this.

    Both of these accept a WIRED connection.  With the second one - I connected wired WIRED connection then updated the wireless connection  (I recently installed a new   router)   And connected it to a remote.

    But the first roku is stuck on the main ROKU screen playing the hynoptic music.  No remote will work with it.  and the roku app on my Android cell phone doesn't see it.  

    HAS this first one died?  Lights on still on the roku.

  • alankimhowe's avatar
    alankimhowe
    Newbie
    5 years ago

    Hello!

    I've run into this same issue today:  Roku will not connect to WiFi (even though other devices connect successfully) and the Roku remote will work for a couple of clicks and then cease to function.

    I've tried a hard reset of the Roku Stick, have taken batteries out of the remote and re-paired (with fresh batteries), rebooted my WiFi...

    I even tried the unplug and re-plug found here:
    https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-not-connecting-to-Internet-or-Remote/td-p/594724

    But no remedies have worked.

    RokuDanny-R :  are you able to assist?  Thank you!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      alankimhowe

      Thanks for the post.

      Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • Czestnut's avatar
        Czestnut
        Newbie
        5 years ago

        Hi,
        I received a new Roku® Streaming Stick™️+ as a gift (in/from Canada), replacing my current Roku 2 (US model) I have been enjoying for years, but now have a better TV and my old Roku had limited content since it was from the US and got in for Xmas at my brother's in North Carolina.

        I've been having this same problem discussed in this thread with my new Streaming Stick+.  Right out of the box, my remote if flashing green but isn't pairing.  I reset the stick, I reset the remote, tried from a youtube video to hold the home, back and reset button for a while, adding new batteries.  My old Roku 2 is unplugged so there's no interference.  It doesn't go further than the "pair the remote screen" that overlays the language selection.  I reset and hold the remote within inches of the stick and that didn't help either.  Kindly help my remote pair so I could continue please.  Thanks!

  • Amsy's avatar
    Amsy
    Newbie
    5 years ago

    PLEASE can some one help, I have two Roku sticks and this has happened to both (hence buying the second) Remote wont work or pair,  app won’t work either as neither will connect to the internet.