We just installed Rogers Ignite and now I can't connect our Roku Express to the internet. It connects to our wi-fi network but apparently can't find or connect to the internet. I've read a few scattered articles suggesting that ROKU is incompatible with Rogers Ignite. Anyone out there with similar experience?
Yes same issue here, and I contacted Roku technical support and they haven't answered back, it's the only device in my network that won't work properly so clearly is something wrong with their device. I'm quite disappointed with the tech support they've given me so far.
Does your wireless network support -- and is transmitting on -- 2.4 GHz?
Yup, I forced the modem to show both (5G and 2.4G) separately just in case that was the issue but nada, it connects to the network and as soon as you go to an app it loses connection. Even my 3 year old fire stick works like a charm.
Same here can't figure it out I don't even get a connect on the wifi. Any know why yet?
Hi KoolBreeze,
Thanks for posting in the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Do you get an error message when you try to connect to your wireless network, or does the issue occur when you stream a specific channel? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
We recommend starting here to troubleshoot internet connection issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
When I try and set up wireless connection and it does its check after inputting the password I get "unable to connect to wireless network" ok or restart. I thought I had fixed the problem by separating the 2.5 g and the 5g giving them separate passwords but it still won't work and I'm out of ideas. The new ignite 150 router has an auto assign feature using one password so I thought maybe it was not directing to the 2.5 g but now I can't even get it to connect to the wireless network nevermind the internet I am at a loss here and I have no idea what to try next I suppose I could factory rest the router and the Roku and try again.
I tested the Roku by using my mobile data and it connects to it with no problem but when using the tethering function it turns my wifi off and pulls from my mobile data and I only get 5 GB of mobile data a month.
