Forum Discussion

meg714's avatar
meg714
Newbie
2 years ago

Replacing a Roku with a new one

I have one Roku on each of my TVs.  I want to replace one with a new Roku and then transfer the old one to my second Tv. That Roku doesn’t work anymore.  Can I do that without losing the streaming services I have, such as prime, Netflix?  I also don’t want to lose the data on them, such as which episode I am up to, what I have already watched.  I am signed into each of them separately.  Is there anyway to do this?  Thanks.

TV & Player Setup

5 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    meg714-

    • Your channel accounts are attached to your Roku account, not to individual Roku units.  As long as you link your new Roku to your existing Roku account, it should automatically download all the channel apps attached to that account.   On some of those channels you may need to initially log in using the appropriate credentials for that channel.
       
    • Tracking of watched programs, etc., on each channel (and profile for the channels that have them) is typically done by the channel on the channel's own servers.  As long as you are logged into each channel, all that info should be shared between your Rokus.
    • Debsimp2252's avatar
      Debsimp2252
      Newbie
      2 years ago

      Now I just get blank Roku screen saying not connected and my internet service is on

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Debsimp2252,

        Thanks for making your first post here in the Roku Community!

        We appreciate your report about this and we'd like to learn more on what exactly is going on here.

        When you say "black screen and not connected" is there any error message or code that appears? In addition, what troubleshooting steps have you taken so far?

        Please tell us more about this so that we can further assist you.

        Thanks,
        Rey

    • Nene1972's avatar
      Nene1972
      Newbie
      2 years ago

      And how do you link them? I have accounts that I’m paying for but I can’t get access to them from my Roku tv it was owned by my daughter before me and she doesn’t remember the pin??