Hi SamSch2727
Thanks for letting us know about the issue you're experiencing.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Let us know if there's any difference after.
All the best,
Kariza
Hi Kariza,
Thank you so much for your speedy response.
My Roku is not being powered by the TV, but is plugged into a surge protecting power strip, which is plugged into the wall outlet. The power strip also powers the TV, which is on, and the DVD player, which is currently off. This is the same set up as I had before all the trouble started.
The Roku Channel is still not working correctly. When I click on Live TV Channel Guide, the channels show up, but when I click on, say, 522, and select it, I see the info about the current program, but the screen stays dark, as per the attached picture. I have randomly tried different films and TV shows--some load and play, some do not, and the screen then again shows "loading" and "play". After 11 rows of options, no further options load, and I only see the screen with 3 blank black boxes per row. Other apps (like YouTube and Tubi) seem to be working normally.
Your further help will be much appreciated.
All the best, Marita
I sincerely apologize for the delay in response.
For clarification, are you still experiencing random loss of internet connection? If not, we suggest you try running a manual software update. To do this, go to Settings > System > System update > Check now.
Let us know how it goes!
All the best,
Kariza
