Forum Discussion

nastor5's avatar
nastor5
Newbie
2 years ago
Solved

Remote won't pair after TV factory reset

My tv randomly stopped connecting to my wifi and couldn't see any networks at all. Tried network reset and it said something in the MAC field like "Wi-Fi hardware not connected" or something. Went through a million google searches trying different resets and troubleshooting, nothing worked, so went for the factory reset.

Now my TV turns on and is stuck on the red language screen. When I press the remote's pairing button the light comes on and flashes for a while but eventually never connects and turns off. Have tried unplugging the tv, removing the remote batteries, holding the pairing button for 20 secs and then trying to pair, and any combination of the above.

Any ideas? Thanks!

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings from the Roku Community, DrChris1998!

    We appreciate you reaching out for support about your Roku remote not working after factory resetting your Roku device. No worries! We're here to help you resolve this.

    When factory resetting your Roku device, please be informed that it will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions.

    Furthermore, this will also reset your Roku remote, and it needs to be paired again. Kindly refer to our support articles to help you pair your Roku remote:

    We hope you find this information helpful. Keep us posted on how it goes!

    Best regards,
    Carly

12 Replies

  • jose73's avatar
    jose73
    Reel Rookie
    2 years ago

    Hello N5,

    I'm having the same problem, do you have a Roku 3 model 4200x?

  • sleeplessseattl's avatar
    sleeplessseattl
    Reel Rookie
    2 years ago

    Having the exact same issue! Even bought a new remote and ethernet cable but still stuck on the language screen with two (one original one new) remotes that won't pair

    • jose73's avatar
      jose73
      Reel Rookie
      2 years ago

      I thought about buying a new Roku 4 but what a dilema cannot do a factory reset. $99

    • DrChris1998's avatar
      DrChris1998
      Reel Rookie
      2 years ago

      Same problem. I got a new remote from the manufacturer and it worked. Try to get it directly from then not a store like target or Best Buy. Even though it looks the same I don’t think it is.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Community user!

    Greetings from the Roku Community!

    We'd appreciate the information provided about this ongoing issue, and we apologize for the inconvenience this has caused.

    We'll be glad to take a closer look at this. To better understand the issue you're seeing. When did the issue occur? Have you tried using a different HDMI cable to see if you still see the same issue? If possible, could you provide us with a screenshot or a video clip of the issue you're seeing?

    By understanding this thoroughly, we'll be able to provide you with accurate solutions.

    Thanks,

    Rey

    • ThugAngel's avatar
      ThugAngel
      Newbie
      2 years ago

      It's stuck on the language screen. Remote will only power on & off, nothing else. Can't connect TV to WiFi after factory reset until I'm able to get past the language screen. After I factory reset my TV, my remote control stopped working. I can't add the TV to my Roku account on the website or the remote control app since WiFi isn't available until after set up.