Forum Discussion

Rickpeterson10's avatar
Rickpeterson10
Newbie
5 years ago

Remote won’t stop blinking green

I have tried to reset the remote after replacing batteries, but now all I get is the blinking green light that won’t go away. Nothing appears on the screen and the remote doesn’t do anything but blin...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

wmb

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

wmb's avatar
wmb
Reel Rookie
5 years ago

sn is YJ00FD258334

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Thanks for the reply, wmb

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

    All the best,
    Kariza

    • NJC's avatar
      NJC
      Reel Rookie
      5 years ago

      Mine is doing the same thing. Worked Saturday and tried to use it last evening and it won't pair. Did the whole unplug/pull the batteries out. It just keeps blinking green and won't pair, keeps spinning on screen.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hi NJC

        Thanks for bringing this to our attention.

        Please reply here with the serial number of your Roku device associated with the affected remote. You can check RokuDanny-R's post above to know where you can locate it. 

        All the best,
        Kariza