Forum Discussion

Rickpeterson10's avatar
Rickpeterson10
Newbie
5 years ago

Remote won’t stop blinking green

I have tried to reset the remote after replacing batteries, but now all I get is the blinking green light that won’t go away. Nothing appears on the screen and the remote doesn’t do anything but blin...
remotes
wmb's avatar
wmb
Reel Rookie
5 years ago

I have exactly the same issue with my remote. It's been working fine until this week, now it won't pair. As soon as new batteries are inserted the green light flashes, but nothing appears on the Roku screen. The pairing screen on the Roku just spins until it says "No remote found".

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    wmb

    Thanks for the post.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • wmb's avatar
      wmb
      Reel Rookie
      5 years ago

      sn is YJ00FD258334

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Thanks for the reply, wmb

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        All the best,
        Kariza

    • HonestIago's avatar
      HonestIago
      Newbie
      4 years ago

      My Roku 3800X is experiencing the same problem. SN: CT3791407212 RokuDanny-R