Forum Discussion

Rikiri's avatar
Rikiri
Reel Rookie
5 years ago
Solved

[Remote] Voice search not working outside of the US

it is saying don't understand, when I used the handsfree voice command settings so basically the handsfree voice command is not working properly, infact it's not working any at all.
remotes
voice search not working
  • RokuAustin's avatar
    RokuAustin
    5 years ago
    Rikiri wrote:

    OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)

    Sounds like you solved it, Rikiri! Currently, Voice Search isn't available in Jamaica. We hope to expand our feature set in the future. Thank you for the follow-up.

    More questions? You know where to find us!

    Happy Streaming

    Austin 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Rikiri

Thanks for the post.

Can you provide us with more information about what you are experiencing? What voice commands are you using with your remote?

For detailed information about using Voice commands with your new Voice Remote Pro, we would recommend checking out our Support page here: Why is a voice command not recognized?


Thanks,
Danny

  • Rikiri's avatar
    Rikiri
    Reel Rookie
    5 years ago

    OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      5 years ago
      Rikiri wrote:

      OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)

      Sounds like you solved it, Rikiri! Currently, Voice Search isn't available in Jamaica. We hope to expand our feature set in the future. Thank you for the follow-up.

      More questions? You know where to find us!

      Happy Streaming

      Austin 

      • Sanobabits's avatar
        Sanobabits
        Channel Surfer
        5 years ago

        When do you plan to have voice command available internationally? It's been years of waiting.

        Thanks.