Forum Discussion

ByronColley's avatar
ByronColley
Newbie
3 years ago

Remote voice control stopped working

The voice control on my remote has quite working. I get a message on the screen that tells me that it can't hear me and try again. It never can hear me even if i yell at it.

Byron

remotes
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi FJB2020,

    Welcome to the Roku Community!

    We thank you for bringing this remote issue to our attention and apologize for any inconvenience.

    We need your support to help and learn more about this.

    Let us know...

    • When did you start seeing the issue occur?
    • Did this issue occur during the initial set-up, or has it happened recently?

    Share with us additional information so that we can take a closer look at it.

    Thanks,
    Rey

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello ByronColley

    Thanks for posting here in the Community.

    Could you try re-pairing your remote to your Roku device to see if that will resolve the issue you're experiencing? To do this, please follow the instructions below:

    1. Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
    2. Wait until your Roku device displays the home screen.
    3. Restart your remote. If your remote uses standard batteries, restart your remote by removing and reinserting the batteries. If your remote is rechargeable, press and hold the pairing button for 20 seconds. The status light should slowly flash green, stop, then flash rapidly. When this happens, release the pairing button and your remote has restarted.
    4. Press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, charge your remote or replace the batteries.
    5. Wait for 30 seconds while the remote establishes a connection with your Roku device.

    Once the Roku device is connected to the remote, the pairing dialog should appear on your TV screen.

    For more troubleshooting steps, check out this link: How to fix your Roku® voice or simple remote that is not working

    Keep us updated!


    All the best,
    Kariza

    • jespaulding's avatar
      jespaulding
      Newbie
      3 years ago

      I have 4 roku voice remotes.  Within the last month, 2 of the 4 no long have voice control.  I have tried everything.  My phone app works fine for voice control, and the other two remotes work fine on the systems that fail.  It appears to be the remote itself, however I find it very strange that two would stop working on two different tv within a week of each other. And yes, I have tried resetting and repairing many times

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        jespaulding

        Thanks for the post.

        For clarification, the two remotes you are experiencing an issue with are Roku Voice Remote Pros that you paired to your Roku TVs?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny