Thanks for the reply.
why would the remote pair with the stick then if it isn’t compatible? And why would it work with it until the stick connects to wifi?
ive read many other threads on here about people having the same issues, also with the voice remote.
this seems to be a Roku issue, your answer isn’t satisfactory as it doesn’t address the issue.
I am seeing the same thing. The remote works totally fine until the wifi is connected, then it stops working and I have to access the Roku from my phone.
Hi, Boston_Bob
Thanks for posting here in the Roku Community.
I understand the trouble you have encountered with your Roku remote that stops working when connected to your WiFi, and we're here to provide you with steps that you can follow to resolve the issue.
This didn’t help.
And to be sure, the remote is absolutely compatible with the stick: I brought my stick with me on a trip, connected it to the TV, and the remote works no problem. Back home, when the wifi connects: no more remote.
So the remote works, is totally compatible with the stick, and maybe the many other users complaining about exactly the same problem are onto something: it’s a Roku issue that should be fixed rather than deflected as « a feature, not a bug »
As Manokig says, the standard troubleshooting procedure doesn't work. I also walked through this procedure with a Roku customer service rep (by chat). No luck.
When I factory reset the device, I can then pair the remote and then use it to enter the wifi information. Lots of buttons pushed to navigate and enter the wifi password. However, once I enter the wifi information and it connects, the remote stops working.
When I power up the Roku, for the few seconds when it is up and the wifi hasn't connected yet, the remote works. But once again, once the wifi is up the remote goes down.
Since my unit is in warranty, they are going to send me a new remote, but I have my doubts that this is going to work. Will update this thread when I find out.
Quite possible the remote is having issues authenticating the wifi-direct connection through the module in the Long-Range Wireless Receiver (LRWR) contained in the cable for your Streaming Stick.
If the new remote does not work when you receive it, I would begin to look at the LRWR as a possible culprit. If it was a firmware issue, I think we would be seeing more posts about it so does tend to lean toward a hardware issue.
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However, just for troubleshooting to rule out a networking issue, are you able to connect your Streaming Stick to a mobile hotspot? (use your mobile app to try and connect to the hotspot). Then see if the remote you have begins to work.
If you cannot use your mobile hotspot and your mobile app at the same time, then Factory Reset the device again and use the phone as the mobile hotspot and try to use your physical remote to complete the setup and see if it now works.
If the remote works when using the Streaming Stick on a hotspot, then there may be an issue with the nework/router settings. The above troubleshooting should at least help you rule out.
