Hi John;
As noted earlier, my remote is not a "Simple" IR remote but one of the--if not the first--ROKU RF remotes that I call a 'Basic' remote. It does NOT have voice control or a search button and so for all of the reasons described above...the remote fixing article is useless as it does not provide instructions for my specific remote type. I did try the two pairing methods given--always starting from an unpowered state--but got nowhere. I considered performing a factory reset (if possible) but decided not to try as I might end up losing the firmware update information as evidence of the problem.
Hi Ralphie2,
Thank you for keeping us posted here in the Roku Community!
We want to ask you to send us a private message so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We'll wait for your response.
Best regards,
John
TCL Model 55R613 software 12.5 build 4176-30 Cannot control volume or power with cox XR15 remote, have tried factory resets and tried pairing multiple times. this tv does have place to enter code. Otherwise guide and other controls all work
A warm welcome here in the Roku Community, rdevin.
We appreciate you for raising your concern and trying to troubleshoot your TV by performing a hard reset to no avail.
Worry no more, as we are more than willing to forward your concern to the appropriate Roku team for further review as to why this is happening. In the meantime, you can use the Roku remote that comes with your TCL Roku TV or use the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature.
Once again, we sincerely apologize for any trouble and inconvenience this may have caused you and appreciate your patience and understanding as we work on this.
Feel free to let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue assisting you with anything at any time in the best way we can.
Best regards,
Carly
No solution was evident here so I would add that the newer RF remote ROKU support sent me to replace the legacy remote, worked perfectly for my Premier + player and older Samsung flat panel TV (including Power and Volume buttons). So yes, the new remote was the solution for my legacy streaming player. Hopefully your player is modern enough to run the software and has no remote issues.
