Forum Discussion

Scrabbner's avatar
Scrabbner
Newbie
2 years ago

Remote stopped working—only works a couple seconds at a time,

I have a voice remote. I’ve tried everything on the list and it still is not fixed. Happened out of nowhere with no other changes. It works for a couple seconds if i re-pair device, then stops workin...
remotes
Mother1's avatar
Mother1
Reel Rookie
2 years ago

Yes,Ruko remote don't last and customer service just as bad. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Mother1

    A warm welcome here in the Roku Community.

    We'd like to assist you with your concern. Could you please tell us more about the issue you've encountered with your Roku remote? Also, what behaviors does it show?

    Please keep us posted so we can support you further.

    All the best,
    Kash

    • TorianEC's avatar
      TorianEC
      Streaming Star
      2 years ago

      Community update… one possible solution

      If anyone has an iPhone with the current Apple update (17.1.1), there is a new (to me) app called "remote" on Apple. I suspect that this may have been causing some interference with my Roku remote.... (even though I try to keep the phone and my Roku remote away from one another..).

      I don't know if this applies to anyone else, but I did the following:

      On my IPhone 

      1. Deleted the 'Remote' app.

      2. Restarted my iPhone.

      3. On my RokuUltra 2022, went to /system/remotes & devices and set up a new voice remote even though the one I had was already connected. It simply removed the original one and updated my remote.

       4. I then went to settings/system/power/system restart on my Roku.

      Since then, I have not had noticeable issues with connecting my Roku remote.

      Hope this helps some folks and would appreciate feedback.