Forum Discussion

Merkerr's avatar
Merkerr
Reel Rookie
2 years ago

Remote stopped controlling sound and power on both tvs.

I have an insignia TV that my Roku remote has always controlled the power. Another TV is Vizio and the remote would control the power and sound. 2 different remotes. (Someone was bound to ask) both s...
remotes
jandreasen's avatar
jandreasen
Newbie
2 years ago

I have this same problem. My remote controlled my TV's power and sound until it suddenly didn't, maybe a month or so ago (it's currently 9/19/2023).

I've tried changing batteries, (re)setting up for tv control, updating the software, restarting the system... Everything I could find. Nothing has worked.

My TV is a Dynex, and I tried that as well as Insignia, which Roku detects it as. None worked.

My Roku Ultra is model #4670X, and my software version is 12.0.0, build 4184-46. My serial number is YJ00AF054397.

Any suggestions?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago
    Hi Community Users,
     
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