Forum Discussion

Merkerr's avatar
Merkerr
Reel Rookie
2 years ago

Remote stopped controlling sound and power on both tvs.

I have an insignia TV that my Roku remote has always controlled the power. Another TV is Vizio and the remote would control the power and sound. 2 different remotes. (Someone was bound to ask) both s...
remotes
renojim's avatar
renojim
Community Streaming Expert
2 years ago

You said "repaired", but does that include going through the "Set up remote for TV control" procedure under Settings->Remotes & devices->Remotes->[voice remote]?

  • Merkerr's avatar
    Merkerr
    Reel Rookie
    2 years ago

    I did all the things. 

  • jandreasen's avatar
    jandreasen
    Newbie
    2 years ago

    I have this same problem. My remote controlled my TV's power and sound until it suddenly didn't, maybe a month or so ago (it's currently 9/19/2023).

    I've tried changing batteries, (re)setting up for tv control, updating the software, restarting the system... Everything I could find. Nothing has worked.

    My TV is a Dynex, and I tried that as well as Insignia, which Roku detects it as. None worked.

    My Roku Ultra is model #4670X, and my software version is 12.0.0, build 4184-46. My serial number is YJ00AF054397.

    Any suggestions?

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago
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