Forum Discussion

BDP's avatar
BDP
Reel Rookie
3 years ago

Remote scans tiles without stopping

Roku has gone wild!  The remote scans tiles without stopping or reversing when directed.  This is occurring on more than one TV.  Is anyone else experience this; and does anyone have a clue how to co...
QnMimi's avatar
QnMimi
Newbie
3 years ago

My TV is doing this too

TCL model 50s525, hardware id c113x, serial number x0010067ammj, software version 12.0.0, device id s0444027ammj

mimi66779@aol.com

RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi QnMimi,

Welcome to the Roku Community!

We will be more than happy to look further into this issue with the Roku remote, but we will need more details. Can you please provide the following information:

  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

We will be able to forward this information to the appropriate Roku team so they can conduct more investigations once we collect the information.

Thanks,

John

  • nsrqt's avatar
    nsrqt
    Newbie
    3 years ago

    I feel your pain.  Mine has been doing the same for the last few weeks.  Tried the unplugging thing - didn't work.  Thought it could have been the remote so changed batteries - nope.  Happens on various channels.  These last posts were in July and now this is August and it seems that no one from Roku has an answer.

    Model - 3811X, device ID 253192908925, serial # YH002V908925.

    Issue report tracker ID 25-331--170

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi nsrqt,

      Thanks for keeping us posted about this issue with the Roku remote in the Roku Community!

      It seems like you have done a fantastic job troubleshooting the issue. Please be aware that our appropriate Roku team is doing its best to fix this issue as soon as possible, but we will need the OS version of your Roku device. Could you please provide it to us by pressing the home button on your Roku remote, settings, system, and about?

      We look forward to hearing from you soon.

      Thanks,

      John