Forum Discussion

Johnlu68's avatar
Johnlu68
Reel Rookie
2 years ago

Remote right arrow button

I bought 2 roku devices last year and they both have been experiencing an issue with the right arrow button.  I have to press it extra hard just to get a response.  I replaced the batteries and re-pa...
remotes
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Johnlu68,

Welcome to the Roku Community!

Thank you for letting us know about the issue with your Roku remote right button. I'll make sure to coordinate with our Support team to provide additional reinforcement. Please keep an eye on your inbox as I will get in touch with you there to gather more information.

Your continuous patience and understanding are highly appreciated.

Regards,
Riamie

  • Johnlu68's avatar
    Johnlu68
    Reel Rookie
    2 years ago

    Hello pls Whats going on ticket?  I have received an update in more than a week.  Thanks

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 years ago

      Hi Johnlu68,

      Thanks for the response.

      We already shared it with our support team about the follow-up on the progress of your Roku remote replacement. Rest assured, they will send you a detailed update via email.

      Thank you for your cooperation and understanding.

      Best regards,
      Riamie