Remote pinging won’t stop
I pinged my Roku remote because kid like to hide things, and now it will not stop playing the sound once a minute. How do I get it to stop for good?
Forum Discussion
I am having the same problem. Roku 4k ultra setup. About a half hour into a show it pings like it's searching for the remote for about 1 ping per second for a minute or longer. It's not normal to need the remote in the middle in the show so I don't know why the Roku is prompting me to find it or hit a button to actually disrupt the show. I have two ultras bought at the same time, the other doesn't do this. Can you help me too?
Thanks, Jenny
Mine started tonight, Ultra model barely 6 weeks old. This is my 6th Roku device, and it may well be my last. I hate this remote so much I paired the device to my old Roku remote as soon as I learned that was an option. But now this one won't shut up even though I pushed a button and even after removing the batteries for 3 hours. As soon as I put them back in it starts again.
It's not the remote, it's the unit. Try resetting the roku menu (settings, advanced settings, factory reset)
I got it to stop by restarting the unit, but until that even unpairing the remote didn't stop it! Clearly a software error. I agree with above posters regarding Roku design and support lately. Who thought it would be a good idea to put the voice remote button where the OK button used to be? If I couldn't still use my old 'game remote' I'd have returned the product.
