Forum Discussion

ringo's avatar
ringo
Newbie
6 years ago
Solved

Remote only controls volume and on/off

I bought a Streaming Stick+ 5 weeks ago. Everything worked fine until a few days ago. I was watching the Roku channel and clicked to return to the home page and could not.  The remote now controls only the volume and on/off functions. When I turn it off and on it returns to the Roku channel and I can control nothing else. What next?

 

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Welcome to the Roku Community, Merciya!

    We appreciate you reaching out to us regarding the concerns you're experiencing with your Roku remote buttons not working. Please allow us the opportunity to investigate this issue further and find a resolution for you.

    Could you please share with us the type of Roku remote you have? Is there a pairing button at the back of the remote? Have you tried changing the remote batteries? 

    In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

17 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    Sorry but it sounds like stick+ needs to be factory reset. With it powered up, press the reset button on the stick+ itself. When it come out rebooting it will have to paired to remote again. So when roku is bouncing start pressing the pairing button in the battery compartment of the remote. When roku stops bouncing, release the remote and starting pressing it again right away until you get confirmation its paired. Set the language, wifi network, now you should have link code to enter into email address.

    • etaylor23's avatar
      etaylor23
      Reel Rookie
      6 years ago

      I'm now having the same problem and the reset has not fixed anything. Any suggestions?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        etaylor23 

        Thanks for the post.

        Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you done to try to resolve the issue?

        With more information we will be able to assist you further.


        Thanks,
        Danny

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      3 hours ago

      Welcome! mansfire01​ 

      We’d like to better understand the issue you’re experiencing. Could you share more details about the problem with your remote?

      Looking forward to your reply!

      Roku Community Team 

  • mturne18's avatar
    mturne18
    Newbie
    4 years ago

    When this happens to me, my son has had the remote. I cannot figure out how he does it. But what I do to fix it is: 

    i go to settings with the remote I’ve downloaded on my phone

    then I go to remotes and devises

    then I go to “in use” remote. 

    then I literally just let it sit there for a minute and it starts working. Don’t ask me but it works. 

    • VirtualMan999's avatar
      VirtualMan999
      Newbie
      2 years ago

      I also found that going from wireless to wired connection also causes new remote to stop working.  The workaround was to use the phone as a remote and to go to settings and restart the Roku 

    • tmunoz40's avatar
      tmunoz40
      Newbie
      2 years ago

      I have the same issue. The power and volume works, but not the other controls. I've tried everything mentioned here but no cigar. I just ordered a free hdmi connector, so we'll see if that works. Any other suggestions will be much appreciated. Thank you.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, tmunoz40!

        Thank you for letting me know about the issues you've been experiencing with the functions of your Roku remote. I'd be happy to help you troubleshoot your remote so you can utilize it again.

        It may be possible that this remote isn't fully paired with your Roku device. Please let me know what specific device this remote was paired to. Also, is this the remote that comes with it? If not, what specific remote is this?

        Here's our support article dedicated to this case:

        Let me know how it goes.

        Best regards,
        Carly