Remote Not Pairing with Roku Streaming Stick 4K

Unboxed my new Roku Streaming Stick 4K and proceeded to: 1) Connect to HDMI port on TV (HDMI 2) at rear/back of TV 2) Connected streaming stick to power outlet, powered on TV, and changed to HDMI ...

remotes

RokuArjiemar
2 years ago
Hello! Mobius187,

Thank you for your post in the Roku Community!

We appreciate your inquiry about pairing your Roku Remote with your Streaming Stick 4k. We are happy to help.

If your Roku streaming device comes with a Roku voice remote, you will need to pair it during the initial setup and activation process.

You can put your Roku streaming device into pairing mode in one of two ways — from the Settings menu or by restarting your streaming device.

Enter pairing mode from the Settings menu

Press Home on your working remote or from the Roku mobile app

Scroll and select Settings

Select Remotes & devices

Select Add devices

Select Remote

Select Continue

Follow the on-screen instructions to pair your voice remote

Restart your streaming device to enter pairing mode

Use the following steps to restart your streaming device.

Remove the power cord from your streaming device

Wait at least 5 seconds

Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process. Try the previous steps again to put both your Roku streaming device and voice remote into pairing mode.

If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

Thanks,
Arjiemar
RokuJharra-Q
10 months ago
Thank you for reaching out to the Roku Community, GENE-T.

We appreciate you for letting us know about the issues you're experiencing with your Roku remote. We'd be happy to provide further information and suggestions.

Could you please provide us with a few details so that we can assist you more effectively? Specifically, we'd like to know what type of Roku remote you are using, when the issue first occurred, and whether you have tried to repair the remote again.

Your input will help us resolve this matter more efficiently.

Thanks,
Jharra

Mobius187
Binge Watcher
2 years ago
To confirm, the moment I inserted the batteries into the remote the green light started blinking. This is even before I pressed down on the Home and Back buttons. I then proceeded to press down on the 2 buttons and waited for the green light to switch from blinking to solid green, as instructed.
Additional information, which might help unravel the cause of my issue, include:
HDMI 1 is occupied by a Google Chromecast (plugged in, but unpowered)
Roku remote does NOT have a "pairing button"
I watched a YouTube video and I noted the key difference. In the video the light on the remote is off/dark, and only after holding down the Home and Back buttons does the green light start to blink. In my case, the moment I insert the battery, even without touching any buttons, the light starts blinking.
I tried leaving it, blinking on its own, and eventually it stopped blinking. However, the instructions to pair the remote with the Roku device remained on the TV screen. The moment I pressed any button on the remote, the green light started blinking again.
- RokuArjiemar
  Retired Moderator
  2 years ago
  Hello! Mobius187,
  
  Thank you for your post in the Roku Community!
  
  We appreciate your inquiry about pairing your Roku Remote with your Streaming Stick 4k. We are happy to help.
  
  If your Roku streaming device comes with a Roku voice remote, you will need to pair it during the initial setup and activation process.
  
  You can put your Roku streaming device into pairing mode in one of two ways — from the Settings menu or by restarting your streaming device.
  
  Enter pairing mode from the Settings menu
  
  Press Home on your working remote or from the Roku mobile app
  
  Scroll and select Settings
  
  Select Remotes & devices
  
  Select Add devices
  
  Select Remote
  
  Select Continue
  
  Follow the on-screen instructions to pair your voice remote
  
  Restart your streaming device to enter pairing mode
  
  Use the following steps to restart your streaming device.
  
  Remove the power cord from your streaming device
  
  Wait at least 5 seconds
  
  Re-connect the power cord
  
  Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
  
  If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.
  
  Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process. Try the previous steps again to put both your Roku streaming device and voice remote into pairing mode.
  
  If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.
  
  Thanks,
  Arjiemar
  - Gypnac
    Reel Rookie
    6 months ago
    I could kiss you. 😅 I've spent an hour trying to pair my new streaming stick and remote your hold back and home fixed it immediately thanks a billion 💜
- GENE-T
  Newbie
  10 months ago
  I have exactly the same problem you are describing with exactly the same non results.
  - RokuJharra-Q
    Retired Moderator
    10 months ago
    Thank you for reaching out to the Roku Community, GENE-T.
    
    We appreciate you for letting us know about the issues you're experiencing with your Roku remote. We'd be happy to provide further information and suggestions.
    
    Could you please provide us with a few details so that we can assist you more effectively? Specifically, we'd like to know what type of Roku remote you are using, when the issue first occurred, and whether you have tried to repair the remote again.
    
    Your input will help us resolve this matter more efficiently.
    
    Thanks,
    Jharra
- Rugerman72
  Reel Rookie
  9 months ago
  I returned the first one I got for this issue and the replacement arrived today and it is doing the same thing. Flashes as soon as batteries are inserted and no matter how many times I go through the process the remote will not pair.
  - RokuTakashi
    Community Moderator
    9 months ago
    Hi, Rugerman72
    
    Thanks for posting in the Roku Community.
    
    We understand your concern regarding your Roku remote that was already replaced but still does not pair with your Roku device, and we're here to help. We would encourage you to try and set it up once again to see if the Roku remote pairs with your Roku device.
    
    To pair the Roku remote, kindly follow the steps below:
    
    Restart your streaming device to enter pairing mode
    
    Use the following steps to restart your streaming device.
    
    Remove the power cord from your streaming device
    
    Wait at least 5 seconds
    
    Re-connect the power cord
    
    Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
    
    How to set up a voice remote with a pairing button
    
    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
    
    Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
    
    How to set up a voice remote without a pairing button
    
    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
    
    Note: Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process.
    
    For more information, you can visit this support article on How to set up and pair your Roku voice remote
    
    We hope this works, and keep us posted on what you find out.
    
    Thanks,
    Kash
fenceride
Channel Surfer
5 months ago
This is what worked for me. Hold the Home and Back buttons for a few seconds until the light on the remote starts flashing, and then release them.
Because the Roku Support instructions said to hold down the pairing buttons (dedicated ones or the Backspace+Home buttons) for 5 seconds or until the light on the remote starts blinking, I kept holding down the buttons, and looking for the TV screen to show something. An easy fix for many people will be to add in the instructions to let go of the buttons once the light starts blinking.
- Gypnac
  Reel Rookie
  5 months ago
  Thanks very much friend Great help 😁👍🏻

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