Forum Discussion

Mobius187's avatar
Mobius187
Binge Watcher
11 months ago
Solved

Remote Not Pairing with Roku Streaming Stick 4K

Unboxed my new Roku Streaming Stick 4K and proceeded to:

1) Connect to HDMI port  on TV (HDMI 2) at rear/back of TV

2) Connected streaming stick to power outlet, powered on TV, and changed to HDMI 2

3) Removed tab from remote, allowing batteries to work (green light flashed)

4) Image on TV which was displaying "Select language", now overlaid with 3-step pairing instructions

5) Proceeded to press and hold "Home" and "Back" on remote

At this stage I waited 15+ seconds and for ~1 second the light suddenly became solid green, but the moment I released the buttons (or kept holding them, I tried a few times) it went back to flashing green.

After this what I tried to do was, I unplugged Roku Streaming Stick 4K from the power outlet and removed battery from remote. Then I waited 1 minute before plugging back the Roku Streaming Stick 4K back into the outlet, waited for "Select language" to appear on TV screen, then I inserted battery back into the remote, which prompted pairing instructions to re-appear. I pressed and held 2 buttons on remote. Nothing. That light just keeps blinking.

Does anyone have any advice on how to resolve my issue?

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! Mobius187,

    Thank you for your post in the Roku Community!

    We appreciate your inquiry about pairing your Roku Remote with your Streaming Stick 4k. We are happy to help.

    If your Roku streaming device comes with a Roku voice remote, you will need to pair it during the initial setup and activation process.

    You can put your Roku streaming device into pairing mode in one of two ways — from the Settings menu or by restarting your streaming device.

    Enter pairing mode from the Settings menu

    1. Press Home on your working remote or from the Roku mobile app 
       
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Add devices
    5. Select Remote
    6. Select Continue
    7. Follow the on-screen instructions to pair your voice remote

    Restart your streaming device to enter pairing mode

    Use the following steps to restart your streaming device.

    1. Remove the power cord from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cord

    Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process. Try the previous steps again to put both your Roku streaming device and voice remote into pairing mode.

    If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

    Thanks,
    Arjiemar

  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    Thank you for reaching out to the Roku Community, GENE-T.

    We appreciate you for letting us know about the issues you're experiencing with your Roku remote. We'd be happy to provide further information and suggestions.

    Could you please provide us with a few details so that we can assist you more effectively? Specifically, we'd like to know what type of Roku remote you are using, when the issue first occurred, and whether you have tried to repair the remote again.

    Your input will help us resolve this matter more efficiently.

    Thanks,
    Jharra

40 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    11 months ago

    It sounds like you're holding the Home and Back buttons too long.  You should only need to hold them for a few seconds until the light on the remote starts flashing and then release them.  Holding them for 10+ seconds supposedly resets the remote.

    • Mobius187's avatar
      Mobius187
      Binge Watcher
      11 months ago

      To confirm, the moment I inserted the batteries into the remote the green light started blinking. This is even before I pressed down on the Home and Back buttons. I then proceeded to press down on the 2 buttons and waited for the green light to switch from blinking to solid green, as instructed.

      Additional information, which might help unravel the cause of my issue, include:

      • HDMI 1 is occupied by a Google Chromecast (plugged in, but unpowered)
      • Roku remote does NOT have a "pairing button"

      I watched a YouTube video and I noted the key difference. In the video the light on the remote is off/dark, and only after holding down the Home and Back buttons does the green light start to blink. In my case, the moment I insert the battery, even without touching any buttons, the light starts blinking.

      I tried leaving it, blinking on its own, and eventually it stopped blinking. However, the instructions to pair the remote with the Roku device remained on the TV screen. The moment I pressed any button on the remote, the green light started blinking again.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        Hello! Mobius187,

        Thank you for your post in the Roku Community!

        We appreciate your inquiry about pairing your Roku Remote with your Streaming Stick 4k. We are happy to help.

        If your Roku streaming device comes with a Roku voice remote, you will need to pair it during the initial setup and activation process.

        You can put your Roku streaming device into pairing mode in one of two ways — from the Settings menu or by restarting your streaming device.

        Enter pairing mode from the Settings menu

        1. Press Home on your working remote or from the Roku mobile app 
           
        2. Scroll and select Settings
        3. Select Remotes & devices
        4. Select Add devices
        5. Select Remote
        6. Select Continue
        7. Follow the on-screen instructions to pair your voice remote

        Restart your streaming device to enter pairing mode

        Use the following steps to restart your streaming device.

        1. Remove the power cord from your streaming device
        2. Wait at least 5 seconds
        3. Re-connect the power cord

        Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

        If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

        Your voice remote and streaming device must be in pairing mode at the same time to complete the pairing process. Try the previous steps again to put both your Roku streaming device and voice remote into pairing mode.

        If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

        Thanks,
        Arjiemar

    • fenceride's avatar
      fenceride
      Reel Rookie
      2 months ago

      This is what worked for me. Hold the Home and Back buttons for a few seconds until the light on the remote starts flashing, and then release them. 

      Because the Roku Support instructions said to hold down the pairing buttons (dedicated ones or the Backspace+Home buttons) for 5 seconds or until the light on the remote starts blinking, I kept holding down the buttons, and looking for the TV screen to show something. An easy fix for many people will be to add in the instructions to let go of the buttons once the light starts blinking.

      • Gypnac's avatar
        Gypnac
        Reel Rookie
        2 months ago

        Thanks very much friend Great help 😁👍🏻