Remote not pairing - always blinking
I have two Roku sticks with remotes that have stopped pairing. I have changed the batteries, and moved to a different Wi-Fi area. I have follow the instructions on disconnecting the power from the st...
Forum Discussion
I started the process of pairing my remote and everything was going well until it wasn't. TV said the remote was pairing. But, it took so long pairing that the Roku went idle and just went to the blank screen where it says Roku and moves around. Couldn't get it off that screen because the remote still wasn't working. Have tried numerous times unplugging Roku, replacing batteries etc. When doing this, the pairing light is always on, not flashing. Also, since the remote never started working, I was never able to set up the network because the remote wasn't working. Not sure if this has anything to do with it. Also, downloaded the app to be able to change channels but can't use that because it hasn't been connected to a network yet.
Thanks for the posts.
We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?If you are still unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
