Forum Discussion

YankeeDocNJ's avatar
YankeeDocNJ
Reel Rookie
6 years ago

Remote not pairing - always blinking

I have two Roku sticks with remotes that have stopped pairing. I have changed the batteries, and moved to a different Wi-Fi area. I have follow the instructions on disconnecting the power from the st...
pairing remote
remotes
Momofawesome's avatar
Momofawesome
Newbie
6 years ago

Hello!

Same issue, remote worked fine last night, woke up this morning and now it's not. Went through all the steps in support documents, new batteries, unplug Roku, etc etc to no avail. Did you get your issue fixed or have to get new remote? 

Roku Ultra
Living room
Serial number:  YJ006L754932

 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Momofawesome 

    Thanks for the post.

    If you are not able to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny