Forum Discussion

Alicheree's avatar
Alicheree
Reel Rookie
7 months ago

Remote missing, trying connect with phone app

Hi! I got on the cruise ship and forgot my remote. Managed to use one phone as a hotspot with the previous WiFi credentials, managed to connect the Roku streaming stick to it, managed to connect with a second phone as a remote. Managed to change the WiFi to the ship's WiFi, changed my phone with the Roku App to the ship's WiFi, but now the app cannot find the stick. I could toggle the guest mode on and off using the app, but other than that, the app doesn't find it.

remotes

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    7 months ago

    The ship's Wi-Fi is probably set up so that connected devices can't communicate with each other.  If you could connect to your Roku device, so could everyone else on the ship.

    • Alicheree's avatar
      Alicheree
      Reel Rookie
      7 months ago

      That makes sense. However, when I searched for my device, another Roku device showed up, which I know it's not mine. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        7 months ago

        That's interesting.  I'm just guessing here, but it could be that the ship has multiple networks and your phone is connected to one and the stick is connected to a different one.  I'm not a networking expert, so I don't know if that's possible if they're both connected to the same SSID/Wi-Fi network name.  I was going to suggest looking at the IP addresses assigned to your phone and stick, but without a working remote that's not possible.