Forum Discussion
Stoneking
2 years agoStreaming Star
Roku device model: 4800x Roku Ultra
serial number x01000uu1sc8
device ID S02A20DU1SC8
and OS version. 13.0.0 BUILD 24056-C2
I am using the same remote that came with the device
RokuCarly
2 years agoCommunity Moderator
Thank you for the added information, Stoneking.
Rest assured that I've already created a report and forwarded it to the respective Roku team for further investigation. Just to clarify, did this happen before your current software version (OS 13.0)?
I'll be looking forward to your confirmation so I can update the team.
Thanks,
Carly