Forum Discussion
why in the world would a customer want to jump through hoops for Roku-- why doesn't Roku fix the **bleep** matter- to me this is poor customer service from a company- this issue has been known and yet nothing from Roku - these devices should be considered under the Lemon Law
I am assuming the big brains at the corp office know about this issue - they know is a glitch in their device and its not worth their time and effort to fix it - the device I was having issue with is the head phone remote which was burning thru batteries every 2 weeks -- I assume even if you not using the device remote its aways in the active mode as long as the ruko device is plugged in and on--thats means the remote is aways active thus battiers are being drained from the energy - I was releasing the batteries from being active every time I quit using the ruko device - I have another remote- no headphone plug in and their was not a issue-
0n the remote with the head phone plug in- I now use my phone 0nly - no more battery being used
- renojim2 years agoCommunity Streaming Expert
thejimmer, if you leave headphones plugged into the remote even when you're not using it, it will drain the batteries. It shouldn't if you don't. I have multiple remotes with headphone jacks, but I never use private listening or voice control for that matter and I've never had the battery draining problem. Maybe I'm just lucky.