Forum Discussion

Bruford74's avatar
Bruford74
Reel Rookie
2 years ago
Solved

Remote control connection problem

I don't understand which one is IR and which one isn't or what I'm supposed to use. This is so confusing. Basically the regular Voice remote that used to control the one in the living room is now in ...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for the first post in the Roku Community, Bruford74!

    We understand that you're confused about the type of remote you have. We are here to assist you better.

    • The Roku remote with IR setup is called the Roku Simple remote, which uses infrared light and requires direct pointing at a receiver to work. It does not have a push-to-talk button.

    Roku Players Remote with button labels.

    • The Roku voice remote is a remote control with a CEC setup that enables you to search, play entertainment, and perform other tasks using your voice. It comes with a push-to-talk button for voice commands and also has TV power and volume buttons for a seamless streaming experience with just one remote. The voice remote uses WiFi connectivity, which means that it does not need a direct line of sight to function properly.

              Guide to buttons on the Roku Voice Remote

    Please be advised that the Roku streaming stick will only work with a Roku voice remote, and to remove a remote that you don't want to use on your Roku device, Kindly try to navigate to your Roku Home screen and select Settings > select Remotes & devices > select the remote you want to remove.

    For additional information, please visit our support page on How to set up and pair your Roku voice remote.

    Hope you'll find this info useful. Let us know in case you still have any questions.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us posted Bruford74!

    In this case, we recommend rebooting or unpairing your Roku remote in the living room. Simply point the remote at the device and press and hold the pairing button on the back of the remote for 20 seconds. 

    Roku voice remote pairing button status light location

    You can find additional information by visiting our support website on How to reboot your Roku voice remote.

    Please keep us updated on the progress and we'll be happy to offer further assistance needed.

    Best regards,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Thanks for the first post in the Roku Community, Bruford74!

We understand that you're confused about the type of remote you have. We are here to assist you better.

  • The Roku remote with IR setup is called the Roku Simple remote, which uses infrared light and requires direct pointing at a receiver to work. It does not have a push-to-talk button.

Roku Players Remote with button labels.

  • The Roku voice remote is a remote control with a CEC setup that enables you to search, play entertainment, and perform other tasks using your voice. It comes with a push-to-talk button for voice commands and also has TV power and volume buttons for a seamless streaming experience with just one remote. The voice remote uses WiFi connectivity, which means that it does not need a direct line of sight to function properly.

          Guide to buttons on the Roku Voice Remote

Please be advised that the Roku streaming stick will only work with a Roku voice remote, and to remove a remote that you don't want to use on your Roku device, Kindly try to navigate to your Roku Home screen and select Settings > select Remotes & devices > select the remote you want to remove.

For additional information, please visit our support page on How to set up and pair your Roku voice remote.

Hope you'll find this info useful. Let us know in case you still have any questions.

Thanks,
Jharra

  • Bruford74's avatar
    Bruford74
    Reel Rookie
    2 years ago

    Thank you so much for the information that helps a lot. The problem is I have two 4k sticks. One in the living room and one in the bedroom. The remote that used to be in the living room I put in the bedroom and that one for some reason even though I chose to forget that remote control is still triggering the TV and Roku in the living room to turn on. I already have chosen to remove that remote but a notification came up on the screen telling me that even though I removed the remote, it will still be activated if I press buttons on it again. In the living room I have set up a Voice remote pro and that one is listed as the only remote for the living room. What are your suggestions? And should I try to set them up as CEC or IR?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Thanks for keeping us posted Bruford74!

      In this case, we recommend rebooting or unpairing your Roku remote in the living room. Simply point the remote at the device and press and hold the pairing button on the back of the remote for 20 seconds. 

      Roku voice remote pairing button status light location

      You can find additional information by visiting our support website on How to reboot your Roku voice remote.

      Please keep us updated on the progress and we'll be happy to offer further assistance needed.

      Best regards,
      Jharra

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        Because Voice Remotes use WiFi that can go through walls, sometimes when you pair them, they can be paired to the wrong Roku.

        Try pairing the bedroom remote to the bedroom Roku while the living room Roku is unplugged from its power supply.