Remote app not working after system update?

Question

I'm using a 3rd party remote app on my Kindle (RemRok).&nbsp; After performing a Roku system update on 12/13/24, my remote app lost all functionality.&nbsp; I had to download the official Roku remote app from google play onto my phone to use as my only means of getting into the settings at that point.&nbsp; I don't know if a new update changes the setting automatically or not, but I found the issue quickly!&nbsp; If this ever happens to you - here's the fix which worked for me!
&nbsp;
SETTINGS - SYSTEM - ADVANCED SYSTEM SETTINGS - CONTROL BY MOBILE APPS - NETWORK ACCESS - ENABLED (choose ENABLED instead of LIMITED).&nbsp;&nbsp;
&nbsp;
I hope this helps some folks going forward.&nbsp; Seen plenty of similar complaints with no viable solutions offered.&nbsp; Merry Christmas!

Kring67 · Answer

Well my Roku streaming stick is fast forwarding uncontrollably and with no sound now on all apps . So frustrating .

Ryandaman89 · Answer

You’re amazing!!! I’ve been trying to figure out what was going on all weekend.

Viewer70 · Answer

Mine was doing something similsr a year ago - scrolling constantly downward on my home screen.&nbsp; Was not the physical down arrow on the oem remote that was stuck. It was the command itself in the software which was stuck.&nbsp; I think I removed the batteries from the oem remote, chucked it to the side.&nbsp; Download the OFFICIAL remote app from google play.&nbsp; Then use it to do a system restart on your Roku device.&nbsp; Your oem remote may be toast - it's why I'm using an app.

Viewer70 · Answer

So glad that it helped you!

RawWS6 · Answer

Thank you! Solved the problem with my Logitech harmony remote not working as well!&nbsp;

Forum Discussion

Remote app not working after system update?

6 Replies

Recent Discussions

40% Email

"Last watched" category shows fewer channels now

Seemingly endless loop of update and restart

How do I add an app that will be included as a default in guest mode

TCL Roku TVs not connected to wifi