App suddenly doesn’t connect anymore and tells me my device can’t be found. Sure, so I go Ahead and check my WiFi connected devices and yet their Roku is listed. Restarts phone. Restarts Roku. Restarts tv. Nothing works anymore. It just keeps saying there’s no connected devices and my device doesn’t exist. Worked fine for over a year with no issues, what the fck? I should be able to use the tv and stick I pay For!

I am having the same problem as so many others have posted here. My iOS Roku app (version 9.5.2.6753341.1) was connecting just fine to my TCL model 43S435 Roku TV software version 12.0.0 build 4190-CG IP address 192.168.1.95 with no problems whatsoever for at least a year until last week it just doesn’t. I believe that corresponds to when the latest app version was downloaded onto my phone, so it is CLEARLY a problem with the app!! Tried all the suggestions—reinstalls/power down/up/unplug you name it. Nothing works. I even asked my Roku app to find the TV by its IP address, which the TV is displaying on its screen, and the app looks and can’t find it and says “no ROKU device at that address. This is just stupid. And every response I’ve read here from the Roku people is just pass-the-buck BS. (And yes, all of my devices are connected to the same WiFi network—I mean seriously—who has multiple Wi-Fi networks running in their home? You’ve got a problem ROKU—we can’t all be making this up.

THIS!!! Thank you!!! Come on, Roku!

You can’t be this slow, they’ve already stated that all the connections are correct and it’s configured properly and it still doesn’t work !! You guys are talking in circles instead of actually helping us w the problem !!

I’ve reinstalled the app many times, restarted my phone, restarted my internet, nada. All on the same network. Using fire stick in tv and trying to figure out why out of the blue the app stopped connecting

Neither my roku remote, nor the roku mobile app will operate by device any more; whereas I’ve used both in the past. I have checked my wifi connection and that my phone & devices are connected to the same wifi. I have uninstalled & reinstalled the app, I have disconnected and unplugged the device, and have put new batteries in my roku remote.

Remote app doesn’t work anymore

22 Replies

Replies have been turned off for this discussion

RokuJanadeeK
Retired Moderator
3 years ago
Hi Skfhjajansnd,

A warm welcome here at the Roku Community!

We appreciate you reaching out to us regarding this issue.

At this point, can you try to uninstall the Roku app and install it again? Also, Kindly make sure that the network from your streaming device is the same as your mobile phone to ensure compatibility. Furthermore, may we know what streaming device you are trying to connect the Roku mobile app to?

Keep us posted!

Warm regards,
Janadee
- Skfhjajansnd
  Channel Surfer
  3 years ago
  I’ve reinstalled the app many times, restarted my phone, restarted my internet, nada. All on the same network. Using fire stick in tv and trying to figure out why out of the blue the app stopped connecting
  - RokuJohnB
    Community Moderator
    3 years ago
    Hi Skfhjajansnd,
    
    Thanks for posting in the Roku Community!
    
    We understand that you're having a problem with your Roku mobile app since it can't find your Roku device. Help is here. If your Roku device does not appear on the discovery screen, check out this link here for instructions on how to connect the Roku mobile app to your Roku device over Wi-Fi.
    
    If the problem still persists, please keep us posted.
    
    All the best,
    
    John
- Rozi
  Newbie
  3 years ago
  I paid for a year to use my cell phone as a remote. One day it just stopped working. Now it keeps telling me NO DEVICE FOUND....HELP! Please no more reading things that don't work I want live support.
  - RokuJohnB
    Community Moderator
    3 years ago
    Hi Rozi,
    
    Welcome to the Roku Community!
    
    We understand that you're having a problem with the Roku mobile app since it will not find your nearby Roku devices. We're glad to help. Can you please provide the following information?
    
    What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
    
    When did it start happening that your Roku mobile app would not connect to your Roku devices?
    
    Did you recently make any changes to your network or network provider?
    
    What troubleshooting steps have you taken so far?
    
    With detailed information, we will be able to assist you further.
    
    Thanks,
    
    John

Forum Discussion

Remote app doesn’t work anymore

22 Replies

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